Customer Experience Inside Sales Representative

Ridgeline Roofing & Restoration LLC•Odenville, AL

1d•Onsite

About The Position

The Customer Experience Inside Sales Representative is the first point of contact for potential customers and a key driver of our sales pipeline. This role is responsible for handling inbound and outbound calls, delivering a positive and professional customer experience, and consistently setting qualified appointments for our sales and project teams. This is a performance-driven, inside sales role ideal for someone with an outgoing, confident personality who enjoys engaging with people and initiating conversations through outbound calls. Clear expectations and accountability are tied directly to appointment-setting performance. Our call center operates 7 days a week, with shifts scheduled between 7:00 AM and 7:00 PM. Schedule flexibility, including evenings and weekends, is required.

Requirements

Outgoing, confident personality with strong phone presence
Enjoys engaging with people and initiating conversations
Comfortable making outbound calls and asking for the appointment
Strong communication and listening skills
Goal-oriented with a high level of accountability
Reliable attendance and schedule flexibility
Basic computer skills and CRM proficiency

Nice To Haves

Inside sales, appointment setting, or call center experience
Customer service or customer experience background
Experience working in a performance-based environment

Responsibilities

Deliver a friendly, energetic, and professional experience on every call
Build rapport quickly through confident and engaging communication
Establish trust and clearly guide customers through next steps
Address customer questions and objections with professionalism and clarity
Handle inbound calls, texts, and digital leads promptly
Make high-volume outbound calls daily to assigned leads and follow-up lists
Confidently ask for and secure appointments
Accurately qualify leads and schedule appointments according to company guidelines
Confirm and document all appointments within the CRM
Meet or exceed individual appointment-setting goals
Maintain required outbound call volume and activity levels
Take ownership of assigned leads and follow-up tasks
Maintain accurate and detailed CRM documentation
Participate in coaching, training, and performance reviews
Follow established scripts, processes, and quality standards
Communicate clearly and effectively with leadership and sales teams
Contribute to a positive, high-energy call center culture