Customer Experience Host

The USA Exchange • West Point, NY

249d • $15 - $21

About The Position

The Customer Experience Host is responsible for managing multiple self-checkout registers while ensuring an outstanding customer experience through proactive and customer-focused actions and exceptional service. The role may also involve assisting with regular checkout stations as needed.

Requirements

• Completion of high school or the equivalent.
• Retail experience.
• Demonstrated willingness and potential for additional responsibility.

Responsibilities

• Provides high level of customer satisfaction through excellent service.
• Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution.
• Keeps customer needs foremost and creates a welcoming environment, actively engages, and builds trust relationships with customers to deliver a personalized shopping experience.
• Assists customers with product selection.
• Operates a cash register, self-checkout cash register, or other sales-related equipment to enter new accounts, conduct sales, refunds, or similar transactions.
• Verifies and accepts multiple tenders for payment and makes change with accuracy and zero variance tolerance.
• Troubleshoots basic issues as needed.
• Communicates/promotes the benefits of the branded credit card, exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty.
• Addresses complaints, shrink issues, and problems with products, services, and work areas.
• Ensures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory.
• Practices loss prevention procedures and alerts security and management of potential problems that may involve fraud, waste, and abuse.
• Performs other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED