Customer Experience Guide - Part Time

Patagonia

4d•$20 - $22•Onsite

About The Position

As a Customer Experience Guide, you are the embodiment of the brand for our customers. You engage, develop, implement, and execute operational plans and policies and contribute to Patagonia’s daily front-line retail store and customer experience activities (e.g., sales and customer service). You spend most of your time overseeing retail store and customer experience operations and engage in day-to-day activities that make customers happy. You will learn about our products, share your passion for the community and your efforts to protect the local environment. All employees are encouraged and empowered to solve problems creatively and put the customers’ needs at the center of everything we do. We are in business to save our home planet: You use the company’s purpose and core values as guides for decision making, and act as a brand advocate inside and outside of the store. Your customer service is not bound by convention! Deliver best-in-class service by centering the customer in everything we do. Utilize selling sense skills and connect our communities to a life outdoors. You are an environmental activist! You participate in our Activism program by utilizing your 18 Activism Hours to support your community, partner with local non-profits by engaging in the grants and donations processes, and inspire customers and your colleagues to get involved. Product and Business Knowledge: You are committed to learning about our products, including technical aspects of products in our core sports, to support your ability to serve our customers. You actively seek out information about new products and business services and incorporate it into your everyday customer service practices. Warehouse: You process shipments, support physical inventory, and restock the sales floor. You assist with sale prep/breakdown, product transfers, donations, etc. Visual: You maintain our visual store standards for a stronger customer experience by folding, hanging, buffing, steaming, dressing mannequins, stocking the floor, etc., as part of your everyday responsibilities. Marketing: You participate in the Retail Marketing program by helping in event production and execution and bringing forth ideas for engaging your community. Training: You participate in ongoing training to maintain a solid understanding of our company and assist in the training of fellow/new employees while supporting and striving to achieve store goals. Security and Loss Prevention: You practice security measures that help prevent theft and understand how to handle safety situations. You report and resolve concerns quickly to maintain a safe and secure environment while maintaining a clean and organized store. Inclusion: You are deeply committed to creating a work environment that is supportive, positive, respectful, and free from harassment. You are open, feedback driven, and ensure accountability. Other Duties: You ensure accuracy in all POS operations and utilize the spirit of our Ironclad Guarantee and Worn Wear programs. You will answer phones, work events, support front of house and back of house operations, and support in store repairs while successfully communicating with the leadership team and customer service.

Requirements

Proven customer service and/or sales skills, previous retail or related customer service experience preferred.
Interest in or are eager to learn about our products and services.
Helpful and courteous approach to solving problems.
Effective communication skills with team members and leadership and able to participate in constructive feedback and assist in conflict management.
Adaptability to changing situations and priorities while maintaining a positive workplace morale. Can pivot on the fly and support team engagement.
Proven organizational skills and attention to detail.
Able to assign orders to and complete tasks based on their urgency and importance outlined by leadership.
Ability to show up ready to work on time every day and meet deadlines or communicate issues cross-functionally.
Self-motivated and possess the ability to thrive in a team-oriented environment.
Basic math and computer skills and accuracy with money handling and register use preferred.
Able to stand/walk for extended periods of time with working shifts up to 8 hours per day
Continually able to reach overhead, bend, squat, kneel and carry products necessary for customer service, inventory stocking, events, and store merchandising
Continually able to walk up and down a staircase carrying boxes, products, and other necessary items
Able to regularly perform store maintenance duties: sweep, vacuum, empty trash, clean
Able to safely lift up to 55 pounds
Comfortable climbing ladders

Responsibilities

Use the company’s purpose and core values as guides for decision making, and act as a brand advocate inside and outside of the store.
Deliver best-in-class service by centering the customer in everything we do.
Utilize selling sense skills and connect our communities to a life outdoors.
Participate in our Activism program by utilizing your 18 Activism Hours to support your community, partner with local non-profits by engaging in the grants and donations processes, and inspire customers and your colleagues to get involved.
You are committed to learning about our products, including technical aspects of products in our core sports, to support your ability to serve our customers.
You actively seek out information about new products and business services and incorporate it into your everyday customer service practices.
Process shipments, support physical inventory, and restock the sales floor.
Assist with sale prep/breakdown, product transfers, donations, etc.
Maintain our visual store standards for a stronger customer experience by folding, hanging, buffing, steaming, dressing mannequins, stocking the floor, etc., as part of your everyday responsibilities.
Participate in the Retail Marketing program by helping in event production and execution and bringing forth ideas for engaging your community.
Participate in ongoing training to maintain a solid understanding of our company and assist in the training of fellow/new employees while supporting and striving to achieve store goals.
Practice security measures that help prevent theft and understand how to handle safety situations.
Report and resolve concerns quickly to maintain a safe and secure environment while maintaining a clean and organized store.
Ensure accuracy in all POS operations and utilize the spirit of our Ironclad Guarantee and Worn Wear programs.
Answer phones, work events, support front of house and back of house operations, and support in store repairs while successfully communicating with the leadership team and customer service.

Benefits

Patagonia offers a comprehensive benefits package, including medical, dental, vision, retirement and leave of absence plans.
Benefit plans may vary slightly depending on the nature of your employment.

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