Customer Experience Guide

DriveTime•Columbus, NE

About The Position

This is not your typical sales role. As a Customer Experience Guide , you are at the center of driving dealership success—delivering sales, building relationships, and creating a buying experience customers won’t forget. From the first interaction to the final handshake, you’ll guide customers through the entire sales process, both in-store and virtually, while maximizing every opportunity to close deals and exceed goals. Prospect daily to build a strong pipeline and drive traffic to the dealership. Achieve and exceed sales targets while delivering an iconic customer experience that keeps buyers coming back. Take ownership of the entire sales cycle —from lead follow-up and virtual engagement to test drives, paperwork, and purchase completion. Confidently present vehicles, highlight features, and match customers with the right solution to close the sale. Collaborate with managers and fellow Guides to deliver top performance and uphold DT Way Standards . Execute the administrative side of sales with precision: deal documentation, underwriting, cash handling, inventory, titles, loan documents, and down payments. Engage customers proactively —make calls, set appointments, and educate buyers to keep the pipeline moving. Support dealership operations, including opening and closing responsibilities .

Requirements

High School Diploma or GED required; Associates or bachelors preferred OR equivalent experience.
3+ years of related work experience Minimum of 3 years of experience in sales and retail operations, with proven success in driving sales performance, managing operational processes, and delivering high-quality customer experiences.
Valid driver’s license and acceptable driving record for the previous 3 years
Must be at least 18 years of age
Ability to pass a drug test and a background check

Responsibilities

Prospect daily to build a strong pipeline and drive traffic to the dealership.
Achieve and exceed sales targets while delivering an iconic customer experience that keeps buyers coming back.
Take ownership of the entire sales cycle —from lead follow-up and virtual engagement to test drives, paperwork, and purchase completion.
Confidently present vehicles, highlight features, and match customers with the right solution to close the sale.
Collaborate with managers and fellow Guides to deliver top performance and uphold DT Way Standards .
Execute the administrative side of sales with precision: deal documentation, underwriting, cash handling, inventory, titles, loan documents, and down payments.
Engage customers proactively —make calls, set appointments, and educate buyers to keep the pipeline moving.
Support dealership operations, including opening and closing responsibilities .
Build strong partnerships with customers who have expressed interest in purchasing a vehicle, guiding them through the DriveTime Nurture and Sales processes.
Manage the full sales cycle by completing sales calls to secure appointments and converting scheduled visits into completed sales.
Perform operational responsibilities including opening/closing the store, cash handling, sales, nurture activities, inventory management, audits, and administrative tasks (documentation, tags, title/registration).
Maintain expert knowledge of dealership inventory, website, OET experience, financing options, and all related sales processes (trades, upgrades, post-sale activities).
Continuously develop sales competencies, including negotiation, customer experience, and core selling skills.
Collaborate with and support team members, contributing to a positive, safe, and highly effective team environment.
Deliver a world-class, tailored customer experience in the dealership and introduce customers to the full DriveTime family of companies.
Serve as a training partner for new hire Sales and Operations Advisors, supporting onboarding and skill development.
Execute company directives, initiatives, and expectations while actively seeking feedback and participating in training and development.
Progress through a multi-phase, learn-and-earn role (Levels 0–4) assuming increasing responsibility for sales, operations, inventory management, and dealership leadership as certification is achieved.

Benefits

Base pay plus uncapped, performance-based sales incentives —the more you sell, the more you earn.
Be part of a fast-paced, results-driven team where high performers thrive.
The opportunity to build lasting customer relationships while accelerating your career in sales.
Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
Growth Opportunities. You grow, I grow, we all grow! DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
Gratitude is Green. We offer competitive pay across the organization, because, well… money matters!
Consistent Work Schedule. We are strong believers in work/life balance. We’re closed on Sundays to give our employees valued time with family and friends.
Teamwork, Makes the Dream Work. Be part of a winning team and get winning results. Monthly bonus share, sales contests, and other perks to recognize a job well done.
World Class Training and Development. Starting as a Customer Sales Guide, you can quickly certify on higher levels and prepare for the next role with our manager training programs.
Paid Time Off. Not just lip service: we work hard, to play hard ! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!