Customer Experience Guide-Seasonal

Patagonia • Boulder, CO

287d • $22 - $24

About The Position

As a Customer Experience Guide - Seasonal, you are an important part of our customers' experience in our retail stores. You will support our core teams through peak seasons, sales, and when otherwise needed to help the core team maintain our customers' experience. Customer Experience Guides are the embodiment of the brand for our customers. You will contribute to Patagonia's daily front-line retail store and customer experience activities. Among other duties, you will focus on sales and customer service and stocking and staging products on the retail floor. You will engage in day-to-day activities that keep customers satisfied. You will learn about our products, share your passion for the community, and share your efforts to protect the local environment. All employees are encouraged and empowered to solve problems creatively and put the customers' needs at the center of everything we do.

Requirements

• Proven customer service and/or sales skills, previous retail or related customer service experience preferred.
• Interest in or eagerness to learn about our products and services.
• Helpful and courteous approach to solving problems.
• Effective communication skills with team members and leadership.
• Adaptable to changing situations and priorities.
• Proven organizational skills, and attention to detail.
• Ability to show up ready to work on time every day and meet deadlines.
• Self-motivated and possess the ability to thrive in a team-oriented environment.
• Basic math and computer skills and accuracy with money handling and register use preferred.

Responsibilities

• Use the company's purpose and core values as guides for decision making, and act as a brand advocate inside and outside of the store.
• Deliver best-in-class service by centering the customer in everything we do.
• Utilize selling sense skills and connect our communities to a life outdoors.
• Support your community and partner with core team members to get customers and colleagues involved in our mission of saving our home planet.
• Maintain a basic understanding of our products and core sports and commit to learning about our products.
• Answer phones, work events, support front of house and back of house operations and inventory flow, and support in store repairs.
• Process shipments, support physical inventory, and restock the sales floor.
• Maintain visual store standards for a stronger customer experience.
• Practice security measures that help prevent theft and understand how to handle safety situations.
• Create a work environment that is supportive, positive, respectful, and free from harassment.

Benefits

• Sick leave benefits.
• In-store discounts.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Nondurable Goods