Customer Experience Guide - Part Time

Patagonia

28d • $24 - $26 • Onsite

About The Position

As a Customer Experience Guide, you are the embodiment of the brand for our customers. You engage, develop, implement , and execute operational plans and policies and contribute to Patagonia's daily front-line retail store and customer experience activities (e.g., sales and customer service). You spend most of your time overseeing retail store and customer experience operations and engage in day-to-day activities that make customers happy . You will learn about our products, share your passion for the community and your efforts to protect the local environment. All employees are encouraged and empowered to solve problems creatively and put the customers' needs at the center of everything we do.

Requirements

• You are an environmental activist- Y ou are knowledgeable and curious about environmental and social issues. You act locally and inspire your community and cowork Custo ers to do the same!
• Your customer service is not bound by convention - Y ou focus on building relationships and go beyond treating the needs of customers with kin dness and creativity.
• You operate in just and equitable ways - Y ou proactively create a culture of belonging that gives people from all backgrounds, identities, and experience s a meaningful voice.
• You value and demonstrate quality in all that you do- Y ou produce work that is of value, complete, and timely while striving for excellence in all job aspects.
• You act with integrity and are action oriented - Y ou contribute engagement, are self-driven, and get things done efficiently and effectively.
• You are a lifelong learner and teacher- Y ou are open to change and will try different options to find solutions to share with the team to optimize operations and customer experience.
• Customer Service /Customer Focused : Proven customer service and/or sales skills, previous retail or related customer service experience preferred .
• I nterest in or are eager to learn about our products and services.
• Problem Solving: Helpful and courteous approach to solving problems .
• Communication: Effective communication skills with team members and leadership and able to participate in constructive feedback and assist in conflict management .
• Adaptability /Ambiguity : Adaptability to changing situations and priorities while maintaining a positive workplace morale. Can pivot on the fly and support team engagement .
• Organization Skills: Proven organizational skills and attention to detail .
• Prioritization: Able to assign order s to and complete tasks based on their urgency and importance outlined by leadership .
• Time Ma nagement: Ability to show up ready to work on time every day and meet deadlines or communicate issues cross-functionally .
• Self-Motivation and Teamwork: Self-motivated and possess the ability to thrive in a team-oriented environment .
• Technical Learning: Basic math and computer skills and a ccuracy with money handling and register use preferred .
• Able to stand/walk for extended periods of time with working shifts u p to 8 hour s per day
• Continually able to reach overhead, bend, squat, kneel and carry products necessary for customer service, inventory stocking, events, and store merchandising
• Continually able to walk up and down a staircase carrying boxes, products, and other necessary items
• Able to regularly perform store maintenance duties: sweep, vacuum, empty trash, clean
• Able to safely lift up to 55 pounds
• Comfortable climbing ladders
• You must report to work on time as well as align to other expectations in our Attendance Policy.
• It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers, and vendors.
• Clarify, educate, and hold ourselves accountable for embedding justice and antiracism throughout our work and culture.

Responsibilities

• Use the company's purpose and core values as guides for decision making, and act as a brand advocate inside and outside of the store.
• Deliver best-in-class service by centering the customer in everything we do.
• Utilize selling sense skills and connect our communities to a life outdoors.
• Participate in our Activism program by utilizing your 18 Activism Hours to support your community, partner with local non-profits by engaging in the grants and donations processes, and inspir e customers and your colleagues to get involved.
• You are committed to learning about our products, including technical aspects of products in our core sports, to support your ability to serve our customers .
• Actively seek out information about new products and business services and incorporate it into your everyday customer service practices.
• Process shipments, support physical inventory, and restock the sales floor.
• Assist with sale prep/breakdown, product transfers, donations, etc.
• Maintain our visual store standards for a stronger customer experience by folding, hanging, buffing, steaming , dressing mannequins, stocking the floor , etc. , as part of your everyday responsibilities.
• Participate in the Retail Marketing program by helping in event production and execution and bringing forth ideas for engaging your community.
• Participate in ongoing training to maintain a solid understanding of our company and assist in the training of fellow / new employees while supporting and striving to achieve store goals.
• Practice security measures that help prevent theft and understa nd how to handle s afety situations .
• Report and resolv e concerns quickly to m aintain a safe a nd secure environment while m aintain i ng a clean and organized store.
• Deeply committed to creating a work environment that is supportive, positive, respectful, and free from harassment.
• Ensure accuracy in all POS operations and utilize the spirit of our Ironclad Guarantee and Worn Wear programs.
• Answer phones , work events, support front of house and back of house operations, and support in store repairs while successfully communicating with the leadership team and customer service.

Benefits

• Patagonia offers a comprehensive benefits package, including medical, dental, vision, retirement and leave of absence plans.
• Benefit plans may vary slightly depending on the nature of your employment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed