Customer Experience Guide - Part Time

Patagonia-posted 7 months ago
$20 - $22/Yr
Part-time • Entry Level
Reno, NV
Merchant Wholesalers, Nondurable Goods
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As a Customer Experience Guide at Patagonia, you will embody the brand for our customers, learning about our products and sharing your passion for the community and environmental protection. You will contribute to the store's success through customer service, merchandising, operations, events, and environmental activism. Your role is crucial in optimizing the shopping experience, engaging customers, maintaining store standards, and participating in community activism. You will also assist in training fellow employees and uphold the company's mission and core values.

  • Optimize the Patagonia shopping experience using provided tools and resources.
  • Engage all customers by determining and meeting their specific needs.
  • Ensure accuracy in all point-of-sale operations and handle product returns.
  • Maintain visual store standards including folding, hanging, steaming, and stocking.
  • Accurately maintain inventory while processing in-store online orders, transfers, and donations.
  • Participate in ongoing training to understand company initiatives and culture.
  • Assist in training fellow employees and support store goals.
  • Act as a brand advocate inside and outside of the store.
  • Participate in the Activism program and engage with local non-profits.
  • Help in event production for the Retail Marketing program.
  • Practice security measures to prevent theft and handle shoplifters.
  • Create a supportive and respectful work environment.
  • Excellent customer service and/or sales skills.
  • Previous retail or related customer service experience preferred.
  • Knowledgeable of and/or have interest in core sports.
  • Effective communication skills.
  • Adaptable to changing situations and priorities.
  • Proven organizational skills and attention to detail.
  • Self-motivated and able to thrive in a team-oriented environment.
  • Basic math and computer skills.
  • Accuracy with money handling and register use preferred.
  • Comprehensive benefits package including medical, dental, and vision.
  • Retirement and leave of absence plans.
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