About the position
Airbus Delivery Center is looking for a Customer Experience and Ferry Flight Manager to join our Delivery Center based in Mobile, AL. You will be part of a team that is responsible for ensuring that quality service and hospitality is provided to Airbus customers while they are in Mobile at the time of aircraft delivery up to and including the ferry flight. You are responsible for all types of activities leading to an efficient and successful ferry flight departure of a newly delivered aircraft to the customer from Mobile to its final destination.
Responsibilities
- Liaises with the Customers well before aircraft delivery on all matters related to travel and accommodation plans (including hotel and rental car bookings).
- Prepares and arranges Customers' office assignment, IT/wifi access, parking passes, and all required services during Customers' stay at the Delivery Center.
- Establishes site clearances with Security functions for an effective and smooth Customer/Visitors check-in process.
- Compiles and dispatches the customer's arrival notification to all applicable departments within Airbus Mobile.
- Provides a safety briefing with required paperwork to customers at the time of their arrival and ensures that health and safety obligations are adhered to.
- Prepares and dispatches in a timely manner the Delivery Information Sheet (CDT) to customers and internal organizations.
- Supports collecting pilot CAF information for TSA clearance for the dispatch team.
- Attends Customer welcome meeting on day 1 of delivery, continues to host customer delivery team onsite until final departure of ferry flight.
- Plans and coordinates Customer lunches according to the weekly delivery schedule.
- Supports the Transfer of Title process, if needed.
- When requested, organizes and coordinates special events for VIP visitors/customers.
- Arranges with the customer/operator all details required by Airbus to prepare for the ferry flight departure.
- Conducts a Ferry Flight Meeting with customer/operator, Dispatch Office and all required Airbus departments at start of customer ground checks to arrange ferry flight departure and subsequent flight routing.
- In case of departure delays, ensures information flow to all affected organizations and coordinates new departure slots with them.
- Coordinates catering, fueling, aircraft servicing and pushback for departure with all involved departments on a timely basis.
- Supports customer fueling requirements for departure, including SAF process adherence.
- At time of scheduled ferry flight, prepares General Declaration, Passenger, Cargo and Aircraft Manifest and ensures timely Crew/Passenger passport and visa control, if applicable.
- Releases the aircraft departure messages to internal and external organizations after aircraft departure and provides stand-by services until take-off.
- Escalates customer related Facilities or IT issues by reporting to Customer Support Rep in order to create tickets.
- Participates in Global Cross-Site Customer Experience Project.
- Helps maintain cleanliness and proper order of customer facilities in the Delivery Center to include offices and customer lobbies.
- When required, supports any function within Delivery scope of activities.
Requirements
- Bachelor's Degree in Aviation, Hospitality, Communications, Business Administration or a related field.
- Previous experience in customer facing environment excellent customer service skills.
- Demonstrated experience working in a high-tempo team environment.
Nice-to-haves
- Previous aviation related experience.
- Proficiency in a second language (i.e. Spanish, French, German...) is preferred.
- GSuite experience preferred.
Benefits
- Competitive base salary.
- Incentive compensation which may include profit sharing schemes.
- Retirement savings plan.
- Ability to participate in an Employee Stock Ownership Plan (ESOP).
- Paid time off including personal time, holidays and a generous paid parental leave program.
- Comprehensive insurance coverage including medical, prescription, dental, vision, life, disability, and Employee Assistance Plan (EAP).
- Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses.
