Customer Experience Expert - Massimo Dutti

Massimo Dutti • Aventura, FL

488d

About The Position

As a Customer Experience Expert at Massimo Dutti, you will play a pivotal role in ensuring a customer-oriented approach that guarantees a positive customer experience. Your primary responsibility will be to collaborate with the team to enhance the overall customer experience in the store. You will be a leader and motivator, possessing extensive knowledge of all key aspects of customer service within the fashion retail sector. Your ability to train and communicate effectively will be essential in fostering a team that is well-equipped to meet customer needs and expectations. In this role, you will identify the development needs of the staff in the customer service area and work closely with managers to propose and implement training sessions. You will be responsible for welcoming new hires and conducting their onboarding training, ensuring they adopt a customer-focused approach from their first day. Additionally, you will organize and supervise the quality of training sessions, ensuring that all team members are well-prepared to deliver exceptional service. You will also provide specialized advice to customers, adapting your recommendations based on their individual needs and preferences. By proposing new strategies to improve customer service, you will focus on enhancing interaction and overall customer experience. Constant supervision of the service provided by the team will be crucial, and you will utilize customer feedback as a primary tool for continuous improvement. Motivating the team to maintain a positive customer service attitude will be a key aspect of your leadership. Furthermore, you will be responsible for the effective use of technology, such as iPods, to support the customer experience, including online orders and providing product information. You will leverage analytical tools and track key performance indicators (KPIs) to drive improvements in customer experience.