Customer Experience Designer

Ardent Eagle Solutions • Washington, DC

4d

About The Position

The Customer Experience Designer conceptualizes, designs, and develops integrated user experience pathways aligned with organizational strategy. This role applies data-driven insights and human behavioral analysis to shape customer journeys and enhance usability. The position establishes user experience standards, guides design efforts, and supports the development of cohesive, end-to-end customer experience strategies.
Background
Ardent Eagle Solutions is a mission-focused government contracting firm providing professional, administrative, and technical support services to federal agencies. The company delivers steady, reliable execution across diverse programs, supporting clients in achieving operational excellence while maintaining compliance, integrity, and accountability.
Ardent Eagle Solutions is committed to building high-performing teams, fostering a culture of professionalism and collaboration, and delivering responsive support aligned with customer mission requirements. Through disciplined processes and a people-centered approach, AES partners with government agencies to provide scalable, compliant, and results-driven solutions.

Requirements

• Approximately six (6) years of experience in user experience design, customer experience strategy, or related field.
• Demonstrated experience designing end-to-end customer journeys.
• Experience conducting customer research and applying findings to design improvements.
• Strong understanding of human behavior and usability principles.
• Experience producing wireframes, functional specifications, and design documentation.
• Familiarity with testing methodologies and iterative design practices.
• Strong analytical and data interpretation skills.
• Excellent written and verbal communication abilities.
• Ability to collaborate across technical, functional, and design teams.

Nice To Haves

• Related industry certifications in UX, design, or human-centered methodologies preferred.

Responsibilities

• Conceptualize and design customer experience pathways across digital and service platforms.
• Define customer experience journeys and interaction models.
• Provide guidance to project teams on user experience best practices throughout the development lifecycle.
• Apply data-driven analysis and human behavioral insights to inform design decisions.
• Serve as a champion for user-centered design principles across initiatives.
• Engage in customer research activities, including studies and surveys.
• Define, evaluate, and quantify feasibility of customer experience initiatives.
• Develop design documentation, including wireframes, storyboards, and functional specifications.
• Collaborate with designers, developers, and stakeholders to ensure integrated user experiences.
• Improve and refine testing methodologies, incorporating innovative techniques and industry best practices.
• Support development of strategic frameworks to align customer experience initiatives with organizational objectives.

Benefits

• Medical/Dental/Vision Coverage
• Matching 401(k) Plan
• Continuing Education Assistance
• Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level