Customer Experience Database Analyst

LifeNet Health•Virginia Beach, VA

3d•$19 - $25•Onsite

About The Position

The Customer Experience Database Analyst is responsible for entering and maintaining accurate customer master database information. Provides a professional customer experience and technical support to internal stakeholders. Your work will have purpose every single day, contributing directly to life-changing outcomes.

Requirements

High school diploma or GED
Three (3) years of experience with SAP database management or another ERP system.
Proficiency in Microsoft Office: PowerPoint, Excel, Word, Outlook, Microsoft suite.
Communication Skills: Excellent verbal and written communication skills; ability to communicate effectively and build relationships with all professionals at different levels within the organization.
Attention to Detail: Ability to perform tasks thoroughly and with care; checks work to ensure high degree of accuracy/ completeness and early/ on-time delivery.
Time Management: Ability to prioritize multiple, competing priorities and manage time/ workload. Demonstrated ability to effectively prioritize and juggle multiple time sensitive projects, multi-task, identify project interdependences and potential risks/ pitfalls.

Nice To Haves

Associate’s degree in Business or a related field.
One (1) year of LifeNet Health Customer Experience call center experience.

Responsibilities

Database Management: Performs SAP Customer Master Changes in the customer database. Creates master load sheets & imports in SAP. Performs mass updates to the database and makes configuration changes and performs customer account updates as required.
Territory Management: Develops & maintains sales territory master database updates the customer master database with territory changes; adds new accounts as requested. Updates business partner relationships in the customer master and the territory master databases.
Audits and Metrics: Conducts pricing audits for special fee and list prices identifying errors before pricing is entered as well as correcting previous errors. Produces Customer Experience metrics reports as required.

Benefits

Affordable Medical, Dental, and Vision Coverage- Comprehensive care that won’t break the bank.
Profit Sharing Plan- Share in the success you help create.
403(b) Retirement Plan- Invest in your future with confidence.
Paid Parental Leave- 6 weeks to bond with your newest family member.
Corporate Sponsored Events- Celebrate milestones and build connections.
Generous Paid Time Off- Because balance matters:
18 vacation days (based on position, tenure, and state laws)
9 sick days (subject to local and state regulations)
9 holidays (7 standard + 2 floating)
Flexible Work Program- For approved roles, how and where you perform best.
Tuition reimbursement- We invest in your growth and education.
Career & Leadership Development- Expand your impact and potential.
Wellness Program- Prioritize your health with holistic resources.
Employee Assistance Program (EAP)- Support for you and your household.
Incredible teammates- Collaborate with passionate, dedicated professionals.