Customer Experience (CX) Specialist

Brandcoven•Miami, FL

12h•Remote

About The Position

Brandcoven is a leading marketing agency that specializes in helping businesses build and maintain strong customer relationships. We are seeking a highly motivated and experienced Customer Experience Specialist to join our team on a full-time basis. This is a remote position, allowing you to work from the comfort of your own home.

Requirements

Bachelor's degree in marketing, business, or a related field
Minimum of 3 years of experience in a customer experience or customer service role
Based in the United States or Canada region
Proven track record of implementing successful customer experience strategies
Excellent communication and interpersonal skills
Strong analytical and problem-solving abilities
Ability to work independently and manage multiple projects simultaneously
Proficient in customer service software and CRM systems
Experience with market research and data analysis
Passion for delivering exceptional customer experiences
Availability to work remotely and collaborate with a virtual team

Responsibilities

Develop and implement strategies to enhance the overall customer experience for our clients
Conduct market research and analyze customer feedback to identify areas for improvement
Collaborate with cross-functional teams to ensure a seamless customer journey across all touchpoints
Create and maintain customer journey maps to identify pain points and opportunities for improvement
Monitor and respond to customer inquiries and complaints in a timely and professional manner
Develop and implement customer service policies and procedures to ensure consistent and high-quality service delivery
Train and support team members on best practices for delivering exceptional customer service
Utilize customer data to identify trends and make data-driven recommendations for improving the customer experience
Stay up-to-date with industry trends and best practices in customer experience to continuously improve our strategies and processes
Collaborate with our marketing team to develop customer-focused messaging and campaigns
Act as a brand ambassador for our clients, ensuring that their values and mission are reflected in all customer interactions