The Customer Experience Project Manager is a strategic facilitator and coordinator of multiple IT and customer experience initiatives, including the development of AI solutions. This role is central to driving progress across complex, cross-functional programs and ensuring alignment with organizational goals. Success in this position requires advanced storytelling capabilities tailored to executive audiences, supported by expert-level PowerPoint and Excel skills to create compelling, data-driven presentations. The Project Manager will own and evolve process journeys, serve as a key contributor to CX technology strategy, and maintain momentum across diverse teams and deliverables. Operating within a multifaceted business model, the ideal candidate is a proactive communicator and relationship builder who thrives in dynamic environments and is passionate about delivering measurable impact aligned with Brink's customer-first values.