Customer Experience (CX) Business Intelligence Leader
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About The Position
At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service is more than part of our name, it's our mission and our purpose. The Customer Experience (CX) Business Intelligence Leader oversees the analytics and reporting function for the Customer Experience team which operates within the Marketing division. This role focuses on aggregating client insights at scale from various systems and platforms, connecting the client experience to business outcomes, and delivering actionable insights to drive growth, efficiency, and strategic decision-making. The incumbent will act as a liaison between Customer Experience, Marketing and lines of business analytics teams to foster collaboration and support on key client initiatives. By amplifying the voice of the client, the Customer Experience leader will play a central role in both divisional and enterprise strategies.
