Customer Experience (CX) Analyst
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About The Position
OGC is a boutique research and consulting agency specializing in data-driven strategy, quantitative analytics, and Customer Experience (CX) program design and optimization. We work with some of the world’s largest organizations across various industries, including Healthcare, Financial Services, Specialty Retail, and Telecommunications, helping them gain a deep understanding of their customers, develop actionable insights, and improve business processes. We are looking for a Customer Experience (CX) Analyst to join our team and support one of our key clients. In this role, you will contribute to the rollout and optimization of CX programs by delivering meaningful insights and analysis that help drive customer satisfaction and business performance. This is a great opportunity for a motivated self-starter to join a high-impact team that informs strategic decision-making. You’ll gain hands-on experience in CX methodologies, market research, and data analytics, while supporting the project management of a global Voice of the Customer (VoC) program. Your work will focus on analyzing customer feedback and transforming data into actionable insights that enhance both customer experiences and internal processes. This is a full-time, remote position working East Coast hours.
