Customer Experience Coordinator

Highwoods Properties • Raleigh, NC

270d • Onsite

About The Position

At Highwoods, we focus on providing exceptional experiences for everyone involved - our customers, employees, stakeholders, and local communities. We believe in enhancing the customer experience within our buildings by integrating hospitality and top-notch amenities, creating a work environment that is truly unmatched. Highwoods Properties is a publicly traded real estate investment trust (REIT) committed to owning, developing, and managing high-quality office spaces in thriving business districts. We believe that flexible office space is a key amenity for our customers, offering them the ability to scale as their business needs evolve. As a Highwoods team member, you will contribute to our vision of creating great spaces and experiences that help businesses and professionals thrive. The Commons is a premium workspace in a Class A building in downtown Raleigh, providing a sophisticated, secure, and collaborative environment. The Customer Experience Coordinator plays a vital role in creating a welcoming environment and ensuring seamless daily operations across The Commons coworking space, Highwoods internal office operations, parking operations and customer services. This role blends administrative support with hands-on customer service, event coordination, and operational assistance, requiring strong organizational skills, problem-solving abilities, and a customer-first mindset. As a key representative of Highwoods, you'll support CX managers, property managers, engage with customers and vendors, and drive efforts to enhance the customer experience. This dynamic role demands a high-energy, flexible approach, balancing administrative tasks with proactive customer engagement to foster a customer-centric culture.

Requirements

• Associate's degree or Bachelor's degree preferred.
• 1-3 years of relevant customer experience or office management experience.
• Proficiency in Microsoft Office and CRM systems; Salesforce experience is a plus.

Responsibilities

• Provide onsite coverage, greeting visitors, assisting members, and troubleshooting AV or workspace issues.
• Maintain a clean, organized, and fully stocked workspace, including lounges, kitchens, phone booths, and conference rooms.
• Ensure the space remains show-ready by proactively tidying—loading/unloading the dishwasher, dusting, putting away cups, brewing coffee, and addressing small maintenance/operational needs before they arise.
• Anticipate supply needs, restocking beverages, snacks, and office essentials to enhance the member and employee experience.
• Manage conference room reservations, workspace inquiries, and general office logistics.
• Pick up and deliver mail, ensuring efficient handling of packages and correspondence.
• Serve as a go-to resource for troubleshooting customer issues across coworking, parking, and office operations.
• Provide support to the Customer Service and Parking teams, assisting with customer requests via email, work orders, and phone calls.
• Assist in parking operations, resolving issues to ensure a seamless customer experience.
• Manage corporate accounts (e.g., FedEx) and office service providers to streamline shipping and delivery.
• Support invoicing, data entry, and administrative workflows for office management.
• Manage inventory management, ordering supplies, and maintaining office essentials.
• Track and update workspace reservations, maintenance requests, and customer inquiries in internal systems.
• Support data management in work order systems (e.g., Prism) and CRM platforms (e.g., Salesforce) for accurate reporting and operational efficiency.
• Help plan and execute events for The Commons, Highwoods employees, and the broader building community.
• Collaborate with internal teams and vendors to enhance programming and engagement.
• Assist in creating customer perks and experiences that add value and strengthen the community.
• Support customer onboarding/offboarding logistics, including workspace setup and internal system access.

What This Job Offers

• Job Type: Full-time
• Industry: Real Estate
• Education Level: Associate degree