Customer Experience Coordinator
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About The Position
All American Title Company is seeking a Customer Experience Coordinator to join our dynamic team in Blaine, Minnesota. This full-time position is designed for individuals who possess a high level of positive energy and a can-do attitude. For over 25 years, we have cultivated a family-friendly, fun, and positive culture, and we are looking for someone who can manage the Customer Experience and elevate our client's service to the highest level. The role involves handling front desk duties, engaging with clients both in person and over the phone, and performing various administrative tasks including data proofing and data entry. As a Customer Experience Coordinator, you will be responsible for creating a welcoming environment for our clients, ensuring that every interaction is positive and upbeat. You will manage all incoming phone calls and client inquiries, problem-solve client requests, and exceed expectations in service delivery. Attention to detail is crucial, as you will be proofing data entry and title commitments before they are sent to customers. Additionally, you will interface with our underwriters using Select software and provide post-closing support to our recording and final policy departments. This position requires a dependable individual who is ready to work in a fast-paced environment, meet deadlines, and maintain a professional appearance. While 1-2 years of industry experience is preferred, we are open to candidates who demonstrate the right attitude and willingness to learn. The starting hourly pay ranges from $18.00 to $20.00, based on qualifications, and the expected hours are 40 per week, Monday to Friday.
