Customer Experience Coordinator

Unified Group Services•Anderson, IN

1d•Onsite

About The Position

Our vibrant team at Unified Group Services is hiring an outgoing, flexible, and collaborative person to join our Anderson, IN office as a full-time Customer Experience Coordinator! This administrative position provides invaluable support to our account executives and wellness team to elevate our customer service initiatives and enhance the member experience. Keep reading to learn how you can get started in this rewarding opportunity! WHY JOIN US? Here's what we offer to ensure that you have a thriving, successful career: Competitive, experience-based hourly wage Health, dental, and vision insurance 401(k) with company match Education assistance Employee assistance program PTO Growth opportunities HSA/FSA Life insurance Short- and long-term disability coverage Wellness programs Sponsored health clinic Company parties WHO ARE WE? At Unified Group Services, we take care of the customer, and then some! Established in 1996, we're a proud full-service third-party administrator (TPA) for self-funded group health insurance plans. Our mission is centered on you-whether you're a customer or a team member-because we believe that great service starts with a great culture. We empower our customers with innovative programs, cutting-edge technology, and trusted partnerships that help control healthcare costs while ensuring access to top-tier benefits. Every service we deliver is backed by a professional, experienced team that provides personal attention with speed and care. We don't just talk about our values-we live them, training every employee to uphold the principles that have guided us from the beginning. If you're looking to join a company where your work truly makes a difference, Unified Group Services is the place to be. WHAT ARE THE HOURS? The standard schedule goes from 8:00 am to 5:00 pm, Monday through Friday, with overtime available. WHAT WILL YOU DO? Our Customer Experience Coordinator is the go-to support person for account executives and our wellness team, stepping in as needed to help with a wide variety of administrative and customer service responsibilities. From supporting customer communication and event logistics to maintaining administrative files and wellness initiatives, you'll play a very active role in our office. You'll be responsible for: Updating customer information and coordinating broker communication Assisting with bulk/regulatory communication, including compliance-related forms, company announcements, product rollouts, and wellness activities Drafting and proofreading professional correspondence, marketing materials, and other resources Coordinating logistics for internal meetings, benefit fairs, onsite visits, and vendor meetings Overseeing customer recognition activities, including welcoming new members and celebrating milestones Supporting various projects to ensure timelines and deliverables are met Elevating the member experience and delivering incredible customer service IS THIS THE OPPORTUNITY FOR YOU? Customer Experience Coordinator Requirements: Ability to handle sensitive information and follow HIPAA regulations Ability to learn and master internal systems Ability to prioritize tasks and manage time efficiently Ability to work independently and collaborate with a team Proficiency in Microsoft Office applications like Outlook Written and verbal communication skills Organizational skills and attention to detail Professional attitude and reliable work ethic High school diploma or equivalent Additional Qualifications: Customer service, administrative support, or account coordination experience Experience in the healthcare, insurance, or employee benefits industries Some college coursework Fill out our initial application to become our Customer Experience Coordinator! Must have the ability to pass a Background Check and Drug Screening.

Requirements

Ability to handle sensitive information and follow HIPAA regulations
Ability to learn and master internal systems
Ability to prioritize tasks and manage time efficiently
Ability to work independently and collaborate with a team
Proficiency in Microsoft Office applications like Outlook
Written and verbal communication skills
Organizational skills and attention to detail
Professional attitude and reliable work ethic
High school diploma or equivalent
Must have the ability to pass a Background Check and Drug Screening.

Nice To Haves

Customer service, administrative support, or account coordination experience
Experience in the healthcare, insurance, or employee benefits industries
Some college coursework

Responsibilities

Updating customer information and coordinating broker communication
Assisting with bulk/regulatory communication, including compliance-related forms, company announcements, product rollouts, and wellness activities
Drafting and proofreading professional correspondence, marketing materials, and other resources
Coordinating logistics for internal meetings, benefit fairs, onsite visits, and vendor meetings
Overseeing customer recognition activities, including welcoming new members and celebrating milestones
Supporting various projects to ensure timelines and deliverables are met
Elevating the member experience and delivering incredible customer service