Customer Experience Coordinator
Lennox International•Fort Lauderdale, FL
•$35,000 - $42,000
About The Position
This role is responsible for handling incoming customer calls and fulfilling customer needs to ensure satisfaction. The specialist may also be asked to respond to e-mail inquiries. While providing outstanding customer service is the primary function, the person in this position may have the opportunity to sell or promote products and services.
Requirements
- Requires a high school diploma or an equivalent combination of education and experience.
- Excellent written and verbal communication skills, including effective listening skills.
- Ability to learn and understand technical terminology.
- Must be able to work in a fast-paced goal-oriented environment.
- Able to handle multiple tasks, stay organized, and focused on details.
- Requires limited knowledge of the organization, products, and/or services.
- Requires ability to navigate a computerized data entry system or other relevant applications.
Nice To Haves
- A bachelor's degree or equivalent is preferred.
Responsibilities
- Process new orders based on customer requests.
- Track open orders to ensure completeness in a prompt manner.
- Check pricing and verify availability.
- Review and troubleshoot customer problems and initiate standard action for repair, replacement, return or field service as guided by customer service policies.
- Use a computerized system for tracking, information gathering and/or troubleshooting.
- Respond to customer inquiries, as needed, by referring them to published materials, secondary sources or more senior staff.
Benefits
- tuition reimbursement
- medical, dental, and vision insurance
- prescription drug coverage
- 401(k) retirement plan
- short-term disability insurance
- 8 weeks paid birthing leave
- 2 weeks paid bonding leave
- life and long-term disability insurance
- 12 days paid time off
- 2 paid well-being days
- 1 paid volunteer day
- 12 paid holidays
- 3 floating holidays per year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
