Customer Experience Coordinator

Power Design • Petersburg, FL

1d • Hybrid

About The Position

Are you a proven people-person who’s passionate about building relationships? If so, you might be the perfect fit for our PlusONE Specialist position! At Power Design, our goal is to be the best at what we do by offering top-notch (or plusONE, as we like to call it) service that brings our customers back for more. This position is all about using innovation and technical expertise to play a critical role in supporting a seamless customer experience strategy. If this sounds like a dream come true, learn more below and apply today!

Requirements

• Bachelor's Degree in Communications, Consumer Behavior, Customer Experience Management or a related discipline required, as well as 1-2 years of relevant client-facing experience
• Strong computer skills, including proficiency in Microsoft Office Applications (Outlook, Word, Excel, PowerPoint, OneNote)
• Excellent customer relations, as well as written and verbal communication skills and the ability to interface across all levels of staff and management
• Self-motivated team player with a track record of working effectively in a fast-paced environment and managing multiple projects with changing priorities
• Demonstrate and uphold all of Power Design’s core values, which include integrity, accountability, teamwork, innovation, and growth

Nice To Haves

• Construction project management knowledge or experience is a plus
• A strategist who values creativity and leverages analytics to craft work that makes an impact

Responsibilities

• Conduct interviews with customers based on internal expectations and information provided by the project teams
• Own pieces of the plusONE reward components, including internal recognition and appreciation platforms and programs
• Represent Power Design’s emphasis on customer relationships by networking internally through training and events
• Continually update applications or processes based on inter-department changes and growth
• Provide content for training and company presentations
• Solicit and analyze aggregated feedback from customers on a regular cadence and by request
• Manage the workflows and application development, as well as solicit feedback from customers
• Influence plusONE’s internal branding, training of interviewers for their personal growth, and maintenance of objective feedback

Benefits

• Competitive salaries offered
• Flexible and hybrid work options available to support work-life balance
• Cutting-edge headquarters with an on-campus café, fitness center, game room with golf simulator, electric scooters, lake with running path, training facility, and tobacco-free campus
• Exciting, award-winning workplace culture focused on employee appreciation, recognition, and fun
• Comprehensive medical, dental, vision, and life insurance offered
• Short and long-term disability plans
• 401k with company matching and Flexible Spending Accounts (FSA) options available
• Paid time off and company holidays provided
• Discounts to a variety of services, mental and physical wellness resources, free Care.com memberships, and other perks given to all Power Design team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees