Entry Level Customer Experience Coordinator

Aston Carter•Lake Forest, CA

19h•$23 - $23•Hybrid

About The Position

As a Customer Experience Coordinator, you’ll be the friendly, reliable point of contact for customers—helping them navigate their service requests and ensuring everything runs smoothly from start to finish. This role is perfect for someone early in their corporate career who’s excited to learn, grow, and build a strong professional foundation. You’ll work closely with both customers and internal teams, coordinating field service activities, providing helpful updates, and making sure each customer feels supported and informed. If you enjoy being organized, communicating clearly, and keeping things moving in a fast-paced environment, this role is an excellent opportunity to shine.

Requirements

Familiarity with ERP and CRM systems—experience with Microsoft Dynamics and Navision is a plus.
Strong customer service mindset with excellent administrative and organizational skills.
Experience with order processing, scheduling, or project coordination (1+ year preferred).
Proficiency in Microsoft Office Suite.

Nice To Haves

Understanding of purchase orders, RMAs, and invoicing processes.
Ability to adapt in a growing, evolving company.
Eagerness to learn, contribute, and build a meaningful career path.

Responsibilities

Serve as the main connection between customers and service teams, coordinating field service requests with care and accuracy.
Log and manage customer inquiries, ensuring all details are clear and up to date.
Provide timely service estimates and job quotations to help customers make confident decisions.
Track ongoing work orders and communicate updates through the customer portal or direct outreach.
Use Microsoft CRM and ERP tools to manage customer information and service workflows.
Generate reports, support daily tasks, and balance multiple priorities in a dynamic environment.