Customer Experience Coordinator

ProDriven Global Brands•Austin, TX

5d•Onsite

About The Position

This role combines traditional office management with a strong focus on customer experience—both internal and external. The Customer Experience Manager ensures seamless office operations while acting as a brand ambassador, creating a welcoming environment for employees, visitors, and partners. The position emphasizes proactive communication, problem-solving, and delivering exceptional service at every touchpoint. This position will also serve as the main support for the Safety Sales Team, ensuring alignment with sales initiatives.

Requirements

College degree preferred or equivalent experience.
Strong interpersonal and communication skills with a customer-first mindset.
Proficiency in Outlook, Excel, Word, PowerPoint.
Ability to manage multiple priorities in a fast-paced environment.
High energy, positive attitude, and proactive problem-solving.

Responsibilities

Manage the scheduling of the facility visits from customers, vendors and offsite employees
Serve as the first point of contact for visitors and internal teams, ensuring positive and professional experience.
Develop and implement office hospitality standards that reflect our brand values.
Coordinate employee engagement activities and collaboration days to foster a positive work culture.
Act as a liaison for customer-facing events hosted at the office, ensuring smooth logistics and a premium experience.
Assist with daily shipping/receiving (UPS, FedEx, DHL, USPS) and ensure timely handling of materials.
Maintain a customer-centric approach to office communications—clear, timely, and solution-oriented.
Manage badge/building access and ensure security protocols are followed.
Coordinate large meetings and events, including catering, technology setup, and visitor experience.
Assist with onboarding new hires, ensuring a welcoming and informative first-day experience.
Support recruitment logistics (interview scheduling, candidate hospitality).
Partner with HR on engagement initiatives and feedback loops to improve employee experience.
Serve as key contact for Safety Sales Team providing inside sales support
Serve as problem solving lead for the Safety Sales Team in actioning service and delivery questions with our onsite Distribution center
Provide primary administrative and operational support to the Safety Sales Team, assisting with safety programs, compliance tracking, and sales-related initiatives.