Customer Experience Coordinator

Hillwood•Fort Worth, TX

14d

About The Position

The Customer Experience Coordinator is an essential role within the Communications Department, reporting to the VP of Communications and working closely under the direction of the Director of Customer Experience. This highly visible role focuses on creating a positive, high-touch experience for residents, corporate customers, visitors, and community partners across AllianceTexas. The Coordinator ensures brand standards are consistently upheld while supporting engagement, hospitality, marketing and workforce-education initiatives, and event activities throughout the development.

Requirements

Strong interpersonal and hospitality skills; comfortable engaging with a wide range of individuals.
Excellent verbal and written communication skills; professional, energetic, and approachable demeanor.
Ability to work a flexible schedule, including occasional evenings or weekends, to support events, activations, or peak customer engagement periods.
Adaptability in a fast-paced environment with frequent in-person interactions.
Experience supporting marketing, events, or brand activations.
Highly organized, detail-oriented, and able to manage multiple priorities.
Comfortable spending significant portions of the work week in the field, actively engaging with customers and the community
Proficiency in Microsoft Office Suite
Bachelor’s degree in Communications, Marketing, Hospitality, Business, or a related field preferred.
1–3 years of experience in customer experience, hospitality, property services, community management, or a client-facing marketing/events role.

Nice To Haves

Familiarity with CRM (i.e., Salesforce) or tenant-engagement platforms is a plus.
Experience in mixed-use developments, multifamily, retail, office, or lifestyle-focused environments strongly preferred.
Demonstrated success supporting customer-facing programs, events, or engagement initiatives.

Responsibilities

Customer Experience & Relationship Support Serve as an on-site brand ambassador, supporting daily engagement with corporate customers, residents, and visitors.
Maintain a proactive presence across the development—checking in with customers and identifying opportunities to elevate the customer experience.
Act as a first point of contact for day-to-day experience-related questions and route issues to the appropriate team members.
Collaborate with the Communications team to ensure consistent, aligned customer messaging and support.
Marketing, Branding & Events Assistance Support and attend AllianceTexas events, activations, and community engagement initiatives alongside the Marketing team.
Assist in planning and executing external programs that actively engage corporate customers and create a value add, such as executive luncheons, tailored networking events, engagement programs, large-scale community events, and other special events for AllianceTexas corporate customers Uphold brand standards across public spaces, signage, and customer-facing interactions.
Capture photos, tenant highlights, and general content for marketing, newsletters, and social media.
Operational Excellence Serve as a professional representative of the company in external meetings, community engagements, and on-site events.
Support customer experience initiatives by collecting observations and feedback, tracking satisfaction metrics, and contributing to improvement recommendations.
Provide a welcoming, service-oriented presence at key events and during high-traffic periods, with occasional evening or weekend support as required.
Reporting & Communications Prepare concise weekly/monthly summaries of customer interactions, trends, and event results for the Communications and Marketing departments.
Manage and update corporate customer contact records and engagement notes within the company’s CRM to ensure accurate, current data.
Share updates, event information, and key announcements with stakeholders in a polished, brand-aligned manner.
Participate in cross-functional meetings to share on-the-ground insights that support operational and marketing decisions.