Customer Experience Coordinator (53282)

National Pride Equipment Car Wash Superstore•Mansfield, OH

15d•$27•Onsite

About The Position

Car Wash Superstore is a growing distributor of car wash parts and equipment, and we are looking for a Customer Experience Coordinator Benefits Competitive pay Health Insurance Dental and Vision Insurance Paid vacation Paid sick days Company matched 401(k) plan after 1 year of employment Tuition Reimbursement up to $2500 annually Position Summary The Customer Experience Coordinator will help the Sales Department deliver outstanding experience to our customers. This is a key role — someone who keeps things running smoothly, takes pride in getting the details right, and genuinely enjoys being the person others can count on.

Requirements

Takes responsibility seriously and follows through without being asked twice
A natural communicator — patient, professional, and easy to work with
Organized and process-minded with the ability to manage multiple open items at once
A problem solver who looks for the root cause, not just the quick fix
Experience in customer service, operations, or account support role preferred
Comfortable working in business systems and learning new software quickly
High school diploma required; associate or bachelor’s degree in business administration or a related field preferred.
Background in distribution, parts, or equipment industries
Familiarity with ERP or order management systems
The employee is occasionally required to stand; walk; sit; reach with hands and arms.
The employee must occasionally lift and/or move up to 15 pounds.
Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and the ability to adjust focus.
The noise level in the work environment is usually moderate.

Responsibilities

Be a dependable point of contact for our customers — answering questions, providing order updates, and ensuring every interaction leaves a positive impression
Assist with order entry, changes, and return authorizations to keep the customer experience seamless
Monitor orders and proactively communicate status updates to customers and internal teams
Play a key quality role by reviewing orders for accuracy and ensuring the right products reach the right customers on time
Work closely with our sales, purchasing, and warehouse teams to keep operations aligned and moving efficiently
Support new customers onboarding and help set accounts up for success from day one
Maintain accurate records that give our team the visibility they need to perform at their best