Customer Experience Coordinator

Delricht Research • Town and Country, MO

7d • $50,000 - $55,000 • Onsite

About The Position

DelRicht is a clinical research company dedicated to providing an excellent customer experience to all patients that participate in our clinical trials. Our clinical trials provide new treatment options for our patients and ultimately our goal is to get new medications and medical devices FDA approved! We hold our team members to a high standard of excellence and are looking for energetic, positive, quick learners to be a part of our team. Presently our network stretches across 33 sites throughout the United States in 18 states.

DelRicht Research has been recognized as a Top Workplace for 2023, 2024, and 2025! This is a testament to our unwavering commitment to creating an exceptional work environment that fosters growth, collaboration, and employee satisfaction.

Customer Experience Coordinator’s Main Objective: Overall, the Customer Experience Coordinator is responsible for providing quality, excellent patient care and a great experience for our patients in our clinical research studies:
Patients have a fun, positive and comfortable experience at our clinic
Patient visits are completed accurately and efficiently seeing to it that all clinical trial protocols are being adhered to 100% of the time
Patient recruitment and enrollment into clinical trials
Ensuring patients come to and complete their clinical trial visits throughout the study
Data Entry timely and accurately entered for clinical visits into multiple online systems
Lead and main point of contact for Pharmaceutical Sponsors and Contract Research Organizations for all clinical trials
Ensuring Sponsors and Clients have amazing customer service when they are onsite at our clinic and assuring we are always providing clear, constant communication with them when they are off site
Maintaining Physician Trust - You are seen as a go to, knowledgeable resource to our physicians including ensuring the physician is well informed of their schedule and updated on all current clinical trial patients and protocols

The Right Candidate Will:
Be self motivated! Energetic! Positive!
Focus on providing exceptional patient care and creating memorable experiences
Make sure client satisfaction is a primary focus and that the client is able to achieve and exceed their goals
Believe in high quality and have a high standard of compliance to our study protocols
Be remarkably organized
Be skilled at problem solving, planning and being proactive
Accept ownership of tasks from inception through completion and assume responsibility for personal success

Requirements

• Minimum of 6 months of experience in any customer service position
• 2+ years of professional work experience
• B.S or B.A from any accredited university
• Ability to flex between our Town and Country, MO and Wildwood, MO location depending on study volume
• Comfortable training in phlebotomy - no experience required
• This is an onsite Monday-Friday position.
• Coffee drinkers preferred. Tea drinkers accepted.

Responsibilities

• Patients have a fun, positive and comfortable experience at our clinic
• Patient visits are completed accurately and efficiently seeing to it that all clinical trial protocols are being adhered to 100% of the time
• Patient recruitment and enrollment into clinical trials
• Ensuring patients come to and complete their clinical trial visits throughout the study
• Data Entry timely and accurately entered for clinical visits into multiple online systems
• Lead and main point of contact for Pharmaceutical Sponsors and Contract Research Organizations for all clinical trials
• Ensuring Sponsors and Clients have amazing customer service when they are onsite at our clinic and assuring we are always providing clear, constant communication with them when they are off site
• Maintaining Physician Trust - You are seen as a go to, knowledgeable resource to our physicians including ensuring the physician is well informed of their schedule and updated on all current clinical trial patients and protocols

Benefits

• Medical Insurance, with generous employer paid contributions
• Dental and Vision Insurance
• Short and Long Term Disability and Group Life Coverage
• Paid Time Off that builds throughout your career with the company
• 401K (+ discretionary match/profit sharing)
• Quarterly Bonus Plan that clearly outlines your bonus potential per quarter and giving the team the visibility and control to maximize earnings by hitting team goals
• Professional Development Program tailored to each team member’s profess goals. Our quarterly goal-setting initiative is designed to challenge our team members to reach and exceed their potential!
• Success-Driven Environment where data drives our decisions and insights. Be a part of a winning team that prioritizes transparency, continuous improvement, and success!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level