Customer Experience Coordinator

New Reach Media•Tempe, AZ

2d•Onsite

About The Position

You won’t just “manage a group” — you’ll own their experience. From live sessions to daily engagement, you’re the person making sure everything runs smoothly, professionally, and at a high standard. We’re looking for someone who is organized, proactive, and calm under pressure — someone who notices what others miss and handles it before it becomes a problem. Why This Role Matters You’re the difference between a disorganized community and a high-level experience people trust and want to stay in.

Requirements

2+ years in customer success, or member engagement (required)
Strong communicator — you can confidently engage with both new members and high-level clients
Proven reliability — you follow through, stay organized, and don’t need constant oversight
Comfortable in a fast-paced, high-expectation environment
Highly detail-oriented and able to manage multiple moving pieces
Tech-comfortable (Facebook Groups, Zoom, Kajabi or similar platforms)
Must be based in the Greater Phoenix area (in-office role)

Nice To Haves

Bonus: experience in real estate, education, or membership-based programs

Responsibilities

Lead and moderate our private Facebook communities — keeping conversations focused, engaged, and on-brand
Run live Zoom sessions (chat, Q&A, troubleshooting) in real time
Manage multiple priorities at once without things slipping through the cracks
Guide members to the right resources and next steps
Track feedback and identify ways to improve the overall experience
Handle backend operations (access, records, communication tracking) with accuracy
Collaborate with internal teams to execute launches and engagement strategies
Travel a few days, 3–4 times per year for events

Benefits

Paid Time Off and Holidays Off
Health Package - Medical, Dental and Vision
Optional 24/7 tele-health support, short & long term disability and life insurance
401(k) with company match at 4%
Maternity and paternity leave
Free enrollment in our online courses
Servant leadership team with open door policy
Continued development and internal growth opportunities
Positive culture that values hard work and relationships
National and international volunteer opportunities
Frequent company events!