Customer Experience Coordinator

CRDN The Schroedl Group•York, PA

17d•$50,000 - $50,000•Onsite

About The Position

Customer Experience Coordinator Do you have a passion for providing excellence in customer service? Do you like to work as part of a collaborative team? Do you excel with problem solving and are solution oriented? CRDN is seeking an ideal candidate to support both internal and external customers through their journey with our restoration services.

Requirements

Strong communication skills (both written and verbal) are required.
Must be willing to engage in live conversation to solve problems.
The ideal candidate will have strong communication skills, be able to work independently as needed, and possess a mix of customer service, problem-solving, and maintain a positive and coachable attitude.
Must have attention to detail with an ability to multitask.
Beneficial System Experience: XACTAnalysis RingCentral

Responsibilities

Own the end-to-end coordination and communications for all customer jobs.
Collaborate with direct teammates and “extended teammates” to provide a seamless customer experience.
This role requires consistent and complete documentation of work and communications so that the status of a job is clear to whomever needs to access a status update/job file.
Interact with customers and carriers regarding jobs, their status and provide timely updates with professionalism and empathy.