Customer Experience Coordinator

Baptist Health Care

18d

About The Position

The Customer Experience Coordinator provides direct customer service to all visitors by proactively engaging customers and patients. This position represents the hospital appropriately to all "audiences" in a way that reflects well on the hospital's reputation and image. This position is responsible to assist any and all visitors in way finding, general service information, and customer experience. These functions will be accomplished by having a thorough knowledge and ability to navigate on behalf of the customer, clinical schedules, direct contact with physicians' offices, patient and customer process flows, and initial Baptist experience. Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida. Baptist Health Care, Inc. is an Equal Opportunity Employer. BHC maintains and enforces a policy that prohibits discrimination against any workforce members or applicants for employment because of sex, race, age, color, disability, marital status, national origin, religion, genetic information, or other category protected by federal, state or local law.