Customer Experience Coordinator

TJMaxx•Sykesville, MD

2d•Onsite

About The Position

The Customer Experience Coordinator at TJ Maxx is responsible for promoting an excellent customer experience. This role involves overseeing a team of Associates at the front of the store to ensure prompt, courteous customer service and the effective promotion of loyalty programs. The Coordinator is expected to lead by example, actively engaging and interacting with all customers, and maintaining a clean and organized store environment. Key responsibilities include role-modeling outstanding customer service, fostering a positive internal and external customer experience, and upholding a culture of honesty and integrity while maintaining confidentiality. The position also entails an active role in training and mentoring Associates on front-end principles, coaching them on personalizing customer interactions, and promoting loyalty programs. The Coordinator manages register assignments, supports POS coverage, coordinates Associate breaks, and promptly addresses customer concerns to ensure a positive experience. They are also responsible for ensuring Associates execute tasks according to the store plan, prioritizing as needed, and communicating effectively with management and Associates regarding priorities and progress. The role involves providing and accepting feedback, partnering with Management on training needs, ensuring adherence to labor laws and policies, promoting credit and loyalty programs, supporting shrink reduction goals, and maintaining a safe environment.

Requirements

Available to work flexible schedule, including nights and weekends
Strong understanding of merchandising techniques
Capable of multi-tasking
Strong communication and organizational skills with attention to detail
Able to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors
Able to train others
1 year retail experience
6 months of leadership experience

Responsibilities

Responsible for promoting an excellent customer experience
Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs
Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store
Role models outstanding customer service
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Takes an active role in training and mentoring Associates on front end principles
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
Addresses customer concerns and issues promptly, ensuring a positive customer experience
Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned

Benefits

Associate discount
EAP
smoking cessation
bereavement
401(k) Associate contributions
child care & cell phone discounts
pet & legal insurance
credit union
referral bonuses
401(k) match (for those who meet service or hours requirements)
medical/dental/vision (for those who meet service or hours requirements)
HSA (for those who meet service or hours requirements)
health care FSA (for those who meet service or hours requirements)
life insurance (for those who meet service or hours requirements)
short/long term disability (for those who meet service or hours requirements)
paid parental leave (for those who meet service or hours requirements)
paid holidays/vacation/sick (for those who meet service or hours requirements)
auto/home insurance discounts (for those who meet service or hours requirements)
scholarship program (for those who meet service or hours requirements)
adoption assistance (for those who meet service or hours requirements)
competitive salary and benefits package