Customer Experience Coordinator (Part Time) - Littleton, CO
About The Position
As a Customer Experience Coordinator, your job is to define the customer’s experience through service, focus, and participation—so you are passionate about perfecting the experience before, during, and after their time at VEG. Outgoing and personable, with each customer, you conduct yourself professionally in both demeanor and presence. You find ways to say YES and put pets and customers experience above all else. In this role, you’ll have the opportunity to grow where you want to go, building valuable experience and paving the way for your career to take unexpected and rewarding directions.
Requirements
- 2+ years of experience in a customer service role
- Advanced proficiency in computer programs and practice management software
- Highly organized, with strong attention to detail
- Strong communication skills; able to interact positively with anyone and everyone
- The ability to multitask and thrive amid chaos
- High emotional intelligence, able to read a room and plan and act accordingly
- Adaptable and amenable in high stakes environments
- Problem solving skills and a focus on innovation
- Must be willing to work in a noisy environment with strong or unpleasant odors
- Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs
- Work well in a fast-paced environment with people from all backgrounds and different personality types
Responsibilities
- Greet every customer with warmth and urgency, whether in person, over the phone, or online
- Oversee all customer communications (calls, emails, texts), record details accurately, and route urgent medical calls to a doctor quickly
- Deliver personalized, memorable experiences—always looking for creative ways to say “yes” to customer needs
- Listen with empathy, resolve concerns quickly, and anticipate issues before they escalate
- Keep nurses and doctors updated on customer needs for a seamless care experience.
- Provide confidential, compassionate guidance on financial options and end-of-life decisions
- Process payments accurately while protecting personal and financial information.
- Follow up with customers after visits to check on their pet’s care and strengthen relationships
- Celebrate and capture special moments (with permission), creating lasting connections between customers, their pets, and the hospital
Benefits
- Competitive compensation, $19.00-$24.00 per hour
- A BIG focus on learning and growth from VEG-created clinical and leadership programs to Unlimited ER CE + travel stipend (No really!). Part-time credentialed VEGgies receive a $1,000/year travel stipend. Part-time uncredentialed VEGgies receive a $400/year travel stipend.
- Flexible work schedules to support your life outside of work
- Generous employee referral program, so our awesome people can bring in more awesome people
- And the little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you’re hungry
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
