Customer Experience Coordinator
About The Position
The Customer Experience Coordinator (CXC) plays a key role within the Inside Sales team by delivering a best-in-class customer experience while supporting sales performance and operational efficiency . This role serves as a central point of contact for customer inquiries, order flow, and service coordination, ensuring timely responses, accurate communication, and effective internal collaboration. The ideal candidate is detail-oriented, customer-focused , and comfortable communicating technical information clearly via phone and email. As an ambassador of the company, the CXC consistently demonstrates our SPIRIT values and contributes to a collaborative, high-performing team environment.
Requirements
- Minimum of 5 years of experience in a sales-related or customer-facing role
- Strong technical aptitude and ability to communicate technical product information clearly
- Exceptional verbal and written communication skills
- Strong organizational skills with the ability to multitask and manage competing priorities
- Proficiency with Microsoft tools, including Dynamics 365, Word, Excel, and PowerPoint
- Demonstrated commitment to company values, mission, and vision
Nice To Haves
- Experience in manufacturing and/or distribution environments
- Project management experience
- Knowledge of the vacuum industry or related technical products
Responsibilities
- Manage and route incoming customer orders, RFQs, and general inquiries
- Assign work to appropriate sales and internal support teams
- Monitor and manage the general sales inbox with accuracy and attention to detail
- Support customer inquiries related to order status, invoicing, and shipment tracking
- Coordinate customer returns, service inquiries, and RMAs
- Support service opportunities, including vacuum pump repair and service coordination
- Drive on-time order fulfillment by resolving shipment, hold, and past-due issues
- Liaise between Sales and Procurement to resolve late or overdue orders
- Adapt to evolving sales processes and responsibilities as needed
- Maintain professional, customer-focused communication with internal and external stakeholders
- Perform other duties as assigned
Benefits
- On-site gym, wellness programs, and walking trails
- Comprehensive medical, dental, vision, life, and disability insurance
- 401(k) with employer match
- Paid time off and employee recognition programs
- Electric vehicle charging stations and recycling initiatives
- A collaborative, mission-driven culture
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
