Customer Experience Coordinator The Residence at Boylston Place

LCB Senior Living•Brookline, MA

13d•$28 - $32

About The Position

If you have been looking for a career that loves you back... This is the one! LCB Senior Living is hiring a Community Sales Associate at The Residence at Boylston Place. Apply today for immediate consideration! LCB Senior Living is the looking for an enthusiastic Customer Experience Coordinator to to join our amazing team. LCB is a company that works very hard at promoting a culture of family, mutual respect, collaboration and job fulfillment for all of our associates. We are a company that strives to provide the highest level of hospitality to our residents and their families in everything that we do. If you take pride in being the very best, working hard, being accountable and knowing that you’re a part of the most prestigious team in the business, LCB is the place for you! We offer an exceptional work experience and an array of benefits: Great culture working with an amazing team of professionals. Strong career growth opportunities LCB Senior Living is currently seeking a Customer Experience Coordinator/Sales Assistant for The Residence at Boylston Place at LCB Senior Living! As Customer Experience Coordinator, you will be an active member of the sales team and assists the Sales and Marketing Director (SMD) with the management of the community sales efforts, and responsible for the execution of the “move in process” as new residents are welcomed to our community, with a focus on customer experience post move in. An ideal candidate will possess an strong interest in sales and hospitality, is a go-getter and self-starter, highly organized, detailed oriented and a great team player!

Requirements

Customer service or hospitality experience a must
Strong verbal communication skills
Proficiency in computer applications such as Microsoft Outlook, Word, Excel
A driver's license, insurance, and reliable vehicle

Responsibilities

Promote the mission and core values of the Residence and LCB Senior Living to residents, visitors, community team members and the surrounding community at large.
Lead the customer experience for all new residents joining the community through next level hospitality to ensure the smoothest transition.
Follow new residents 90 days post move in to assure focus on customer experience
Support/conduct lead base management tasks based on business needs and as assigned to by Sales and Marketing Director.
Provide sales “back up” coverage in absence of a Sales and Marketing Director.
Establishes and maintains favorable impression of the residence to the resident’s family and friends, influential individuals and groups, community members, etc.