Customer Experience Coordinator
About The Position
Cameron Ashley is a wholesale distributor of roofing, insulation, gypsum, siding, and other specialty building products. We deliver an industry leading portfolio of marquee brands to customers in the lumber and building materials industry. Cameron Ashley operates a physical network of more than 65 distribution centers stocking large quantities of building materials locally throughout the United States. We feature a variety of customer-focused delivery options under the same day or next day F^ST delivery banner. Our relationship-based approach rewards customers with their PLUS® Points loyalty program, FREE merchandising, as well as purchasing and show incentives. Customers can order 24/7 online through either our CONNECT customer portal or mobile phone app. Online they will find a complete set of digital tools and resources including product availability, pricing, previous and pending orders, invoices along with secure payment options, product specifications, warranty information, and more! We work each day to exceed our customer expectations in a fun and rewarding environment. That means a laid-back atmosphere, casual dress, and open communication where employees are empowered to win every day. We offer a full benefits package including ample vacation and sick time, paid medical, dental, and vision, 401K match, and much more! We look for passionate individuals who enjoy working as part of a team in a customer-focused environment. At Cameron Ashley we Play To Win! So, who is ready to join our Team and compete every day? Join a team that’s shaping the future of customer engagement at Cameron Ashley! We’re looking for a Customer Experience Coordinator who thrives in a collaborative, fast-paced environment. In this role, you’ll play a key part in supporting our Customer Experience team and helping customers and employees make the most of Connect, our eCommerce platform at www.cameronashleybp.com.
Requirements
- Detail-oriented and highly organized
- Comfortable managing data and digital systems
- Skilled in communication and customer training
- Collaborative with cross-functional teams
- Curious about products, technology, and process improvement
Nice To Haves
- Experience with ERP systems (such as NxTrend)
- Background in eCommerce, sales support, or customer service
- Proficiency in Microsoft Office and general data management
Responsibilities
- Customer Onboarding & Training: Set up new customer accounts and ensure smooth access to ConnectConduct engaging training sessions for customers and new employees on website functionality and order entry
- Product Information Management (PIM):Create and enrich product SKUs using data from our ERP system (NxTrend)Maintain accurate, up-to-date product information on Connect
- Cross-Functional Collaboration: Partner with sales teams and suppliers to gather detailed product dataSupport marketing and merchandising initiatives to enhance the online customer experience
- Customer Engagement: Attend regional trade shows to promote Connect and educate customers on its benefits
- And more: Take on additional projects that improve our digital customer experience
Benefits
- Competitive compensation and benefits
- Opportunities for career growth and development
- A supportive team culture focused on innovation and customer success
- We offer a competitive salary, excellent benefits, and paid time off.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
