Customer Experience Coordinator

DSQ Technology•Pittsburgh, PA

About The Position

Are you the go-to person on your team—the one people trust to answer questions, untangle issues, and keep things moving? As a Client Experience Coordinator, you’ll sit at the intersection of customers, teammates, and process. You will provide day-to-day coordination and support while staying hands-on with client interactions. This role is ideal for someone ready to step into a leadership path without formal people management. Who You Are Morally anchored FIDO – Figure It the DSQ Out a.k.a Creative, Resilient, Doggedness Optimistic Technologically inclined Approachable and responsive Customer-focused mindset What You’ll Do Serve as the main point of contact for team questions, task guidance, and workflow support Coordinate and distribute incoming client requests to keep work balanced and moving Handle complex or escalated customer issues with confidence and professionalism Model best-in-class customer communication and problem-solving Support onboarding, knowledge sharing, and process consistency across the team Why Join Us You’ll be a trusted resource for both our clients and our Client Experience team, helping solve problems, support teammates, and shape how customers experience our services every day. This role sits at the heart of collaboration and execution. DSQ is an ideal place for a customer-focused, collaborative professional ready to grow into a leadership path without formal people management. We believe in developing talent from within, and this role is a natural next step. Company Overview At DSQ Technology LLC, our vision is a world where business leaders can confidently make informed decisions using real time data. Right now, we want to help you make an informed decision about what it is like for you to work at DSQ. We are a small and growing business, so your impact can be limitless. If you are tired of being “just a number”, come be heard and involved at DSQ. Our team consists of problem solvers who bring solutions to better serve our clients in achieving their goals. We hire critical thinkers who look at challenges as opportunities and actively tackle obstacles. DSQ offers three primary products, Pioneer, Hauler, and Discovery. Our mission is to make waste & recycling easy to manage for managers and brokers. Our products unlock the data lost in invoices, contracts, sensors, and other data sources. This information is used to empower people and businesses to make ideal operational decisions in real time.

Requirements

Morally anchored
FIDO – Figure It the DSQ Out a.k.a Creative, Resilient, Doggedness
Optimistic
Technologically inclined
Approachable and responsive
Customer-focused mindset

Responsibilities

Serve as the main point of contact for team questions, task guidance, and workflow support
Coordinate and distribute incoming client requests to keep work balanced and moving
Handle complex or escalated customer issues with confidence and professionalism
Model best-in-class customer communication and problem-solving
Support onboarding, knowledge sharing, and process consistency across the team