Customer Experience Coordinator

Cangshan Cutlery Company•Georgetown, TX

4d•Onsite

About The Position

As a Customer Experience Coordinator, you will be the primary point of contact for customers and the warranty program, while also providing support for general office administrative operations. This hands-on role is critical to maintaining a professional office environment and delivering a positive, seamless experience for customers, visitors, and team members alike.

Requirements

High school diploma or equivalent is required
Minimum 2 years of experience as administrative assistant, or similar role is required
Strong written and verbal communication skills with a customer-first mindset.
Excellent interpersonal and customer service skills
Basic understanding of administrative procedures and systems
Proficient in Microsoft Office Suite; experience with ERP (SAP S/4HANA), and CRM systems.
Proven problem-solving and decision-making skills with sound judgment.
Exceptional organizational and time management skills, with a sharp attention to detail
Team-oriented, proactive, and adaptable in a fast-paced environment
Able to sit and/or stand for up to eight (8) hours per day.
Manual dexterity for keyboarding, writing, and small-item handling.
Exerting up to 20 pounds of force occasionally to lift, carry, pull, or otherwise move objects.
Able to bend, stoop, lift, reach, climb stairs or ladders on occasion?
Visual acuity to work on a computer screen and read detailed documents.

Nice To Haves

Experience with ERP/CRM systems (e.g., SAP S/4HANA, hubspot) - Preferred

Responsibilities

Greet and welcome guests in a professional and friendly manner; determine the purpose of their visit and direct appropriately
Answer and route incoming phone calls and emails
Maintain a clean, organized, and professional front desk and shared office spaces that reflect our brand and values
Enter customer orders, process returns, and maintain accurate data in ERP/CRM systems
Respond to customer inquiries with accurate and comprehensive product knowledge.
Create and track return material authorizations (RMAs), credit memos, and warranty claim resolution by logging requests, gathering documentation, and coordinating with internal teams
Provide general clerical support
Receive and distribute mail, packages, and product samples
Track office and kitchen supply inventory and coordinate timely reorders
Support onboarding activities for new hires with workspace readiness
Assist with planning and coordination of office events