Customer Experience Coordinator

Aston Carter • Miami, FL

24d • $18 - $18 • Onsite

About The Position

Join our team as a Client Coordinator where you’ll be the friendly, trusted guide for guests and travel partners looking to book their next great vacation.
If you enjoy a fast-paced environment, are detail‑oriented, and are excited to grow your career in travel or customer service — this is a fantastic opportunity to get started.
As a Client Coordinator, you’ll be the heart of our guest experience.

Requirements

• Customer service
• Data entry & accuracy
• Client services / relationship support
• Call center or high-volume phone support (required)
• High school diploma or equivalent required
• 6 months–2 years of experience in customer service, hospitality, sales, or travel preferred
• Strong attention to detail and ability to stay calm and focused
• Self‑motivated with a passion for helping others
• Comfortable working in a structured, schedule-driven environment

Responsibilities

• Assisting customers with planning and booking their dream vacations
• Serving as the main point of contact for guests and travel partners via phone and email
• Recommending upgrades, add-ons, and personalized options to enhance each trip
• Accurately entering reservation and customer information into our systems
• Providing professional, friendly, solution-focused customer support
• Maintaining consistent attendance and following schedule expectations

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees