Customer Experience Coordinator

The TJX Companies, Inc.•Clarksville, TN

1d•Onsite

About The Position

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. This role is responsible for promoting an excellent customer experience. The Customer Experience Coordinator oversees a team of Associates at the front of the store, ensuring prompt, courteous customer service and the promotion of loyalty programs. The coordinator leads by example by engaging and interacting with all customers and maintaining a clean and organized store, role modeling outstanding customer service. The position involves creating a positive internal and external customer experience, promoting a culture of honesty and integrity, and maintaining confidentiality. It also includes taking an active role in training and mentoring Associates on front-end principles, coaching them on personalizing the customer experience while promoting loyalty programs, and managing POS coverage and breaks. The coordinator addresses customer concerns, ensures task execution, communicates effectively with management, provides feedback, and partners on training needs. Additionally, the role ensures adherence to policies, promotes credit and loyalty programs, supports shrink reduction, and maintains a safe environment.

Requirements

Available to work flexible schedule, including nights and weekends
Strong understanding of merchandising techniques
Capable of multi-tasking
Strong communication and organizational skills with attention to detail
Able to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors
Able to train others
1 year retail experience
6 months of leadership experience

Responsibilities

Responsible for promoting an excellent customer experience
Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs
Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store
Role models outstanding customer service
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Takes an active role in training and mentoring Associates on front end principles
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
Addresses customer concerns and issues promptly, ensuring a positive customer experience
Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned