Customer Experience Coordinator I

CONMED Corporation • Largo, FL

1d • $16 - $22 • Remote

About The Position

The Customer Experience Coordinator I is responsible for providing world-class customer service and transactional support over the phone and through electronic communications. This position has primary responsibility for processing incoming product orders and providing product support referrals. This is a remote position. Duties and Responsibilities: Processes customer orders/changes in accordance with CONMED policies. Resolves product or service problems by clarifying the customer’s complaint and following up to ensure resolution. Responds to customers and internal partners by providing accurate, valid, and complete information. Flexibility in responding to new and rapidly changing situations and environments. Maintain a pleasant and positive disposition. Partners with customer service and sales team members to meet and exceed customer service expectations. Identify and assess customer’s needs to achieve satisfaction. Other duties as assigned by management.

Requirements

• High School diploma
• Experience with CRM software and Microsoft Office with advanced Excel modeling skills
• Ability to manage multiple tasks, exceptional organizational skills, problem solving techniques, and accuracy.
• Demonstrated performance (goal attainment, metrics, awards, etc.)
• Excellent oral, written, and interpersonal skills.
• Active listening, problem solving, adaptability, time management, and reliability.

Nice To Haves

• 2+ years relevant business experience required in Customer Service and/or Data Entry Operations
• Bachelor's degree
• Experience with Salesforce and Oracle

Responsibilities

• Processes customer orders/changes in accordance with CONMED policies.
• Resolves product or service problems by clarifying the customer’s complaint and following up to ensure resolution.
• Responds to customers and internal partners by providing accurate, valid, and complete information.
• Flexibility in responding to new and rapidly changing situations and environments.
• Maintain a pleasant and positive disposition.
• Partners with customer service and sales team members to meet and exceed customer service expectations.
• Identify and assess customer’s needs to achieve satisfaction.
• Other duties as assigned by management.

Benefits

• Competitive compensation
• Excellent healthcare including medical, dental, vision and prescription coverage
• Short & long term disability plus life insurance -- cost paid fully by CONMED
• Retirement Savings Plan (401K) -- CONMED matches your contributions dollar for dollar, with the potential for up to 7% per pay period
• Employee Stock Purchase Plan -- allows stock purchases at discounted price
• Tuition assistance for undergraduate and graduate level courses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees