Customer Experience Coordinator, D.C. United Summer Camps (D.C. & Virginia): 2025-3564

Headfirst Professional Sports Camps

20h•$19•Onsite

About The Position

D.C. United Camps deliver summer soccer experiences that kids can’t get at any other summer camp. Designed for ages 5-13, At D.C. United Camps, young fans learn the game, celebrate D.C. United traditions, and feel the magic of being part of the D.C. United family. Each day blends soccer joy, Match-Day moments, and unforgettable memories - all designed with intention. Campers build confidence, form friendships, and get exclusive access to the energy, history, and culture of the D.C. United. As the Customer Experience Coordinator, you are a key member of the site leadership team and own the family experience at camp. You are the friendly, organized, and dependable point of contact for parents, ensuring they feel informed, supported, and confident in their camper’s day. Through clear communication, attention to detail, and genuine care, you help create a welcoming environment that reflects D.C. United pride and Headfirst standards. You partner closely with fellow site leaders and Headquarters to ensure the camp experience feels thoughtful, professional, and consistent from arrival to dismissal.

Requirements

Completed at least (2) years at an accredited undergraduate institution or equivalent educational experience
Comfortable communicating with families in person, over the phone, and in writing
Organized, detail-oriented, and responsive
Friendly, calm, and confident when handling questions or concerns
Enjoy working with children and contributing to a collaborative team environment
Adaptable and patient with strong problem-solving skills
Dedicated to the camp’s mission, program quality, and a supportive team environment for the full camp season
Possess or able to obtain valid CPR/First Aid Certification prior to the start of camp
Able to remain upright and standing for multiple hours at a time, walk and/or run quickly around large outdoor grass and dirt-covered fields, and lift and carry up to 50 lbs. of sports equipment
Committed to adhering to and enforcing the D.C. United Summer Camp Cell-Phone Free policy, powering down and putting away cell phones for the duration of your shift

Nice To Haves

Coursework or experience in communications, customer service, education, sport management, marketing, hospitality, youth programs or a related field preferred

Responsibilities

Serve as a leadership presence on site, owning family communication and contributing to daily decision-making alongside fellow site leaders
Act as the primary point of contact for families through phone, email, and in-person interactions, building trust and familiarity throughout the week
Communicate clearly, calmly, and professionally with parents, responding to questions and requests in a timely, supportive manner
Capture photos and short videos of daily camp activities (following safety and privacy guidelines) to help families feel connected to camp life
Manage family accounts and accurately document conversations and inquiries using HubSpot and LeagueApps
Collaborate closely with the Headquarters team and site leadership to see issues through and deliver consistent, high-quality service
Anticipate small details that may impact a camper or family’s experience and proactively problem-solve
Share relevant updates with fellow site leaders to support smooth daily operations
Represent the D.C. United and Headfirst with warmth, clarity, and professionalism when interacting with families, campers, and partners
Communicate safety or behavior concerns to parents in a timely, calm, and solution-oriented manner
Take on additional responsibilities as needed to support a positive, high-quality camp experience