Customer Experience Coordinator, Cubs Baseball Summer Camps: 2025-3562

Hf Hq • Chicago Metro Area, IL

3d • $18 • Onsite

About The Position

Chicago Cubs Baseball Camps deliver summer baseball experiences that kids can’t get at any other summer camp . Designe d for ages 5-13, At Cubs Camps, young fans learn the game, celebrate Cubs traditions, and feel the magic of being part of the Chicago Cubs family. Each day blends baseball joy, Big League moments, and unforgettable memories - all designed with intention. Campers build confidence, form friendships, and get exclusive access to the energy, history, and culture of the Cubs. As the Customer Experience Coordinator , you are a key member of the site leadership team and own the family experience at camp. You are the friendly, organized, and dependable point of contact for parents, ensuring they feel informed, supported, and confident in their camper’s day. Through clear communication, attention to detail, and genuine care, you help create a welcoming environment that reflects Cubs pride and Headfirst standards. You partner closely with fellow site leaders and Headquarters to ensure the camp experience feels thoughtful, professional, and consistent from arrival to dismissal.

Requirements

• Completed at least (2) years at an accredited undergraduate institution or equivalent educational experience
• Comfortable communicating with families in person, over the phone, and in writing
• Organized, detail-oriented, and responsive
• Friendly, calm, and confident when handling questions or concerns
• Enjoy working with children and contributing to a collaborative team environment
• Adaptable and patient with strong problem-solving skills
• Dedicated to the camp’s mission, program quality, and a supportive team environment for the full camp season
• Possess or able to obtain valid CPR/First Aid Certification prior to the start of camp
• Able to remain upright and standing for multiple hours at a time, walk and/or run quickly around large outdoor grass and dirt-covered fields, and lift and carry up to 50 lbs. of sports equipment
• Committed to adhering to and enforcing the Cubs Summer Camp Cell-Phone Free policy, powering down and putting away cell phones for the duration of your shift

Nice To Haves

• Coursework or experience in communications, customer service, education, sport management, marketing, hospitality, youth programs or a related field preferred

Responsibilities

• Serve as a leadership presence on site, owning family communication and contributing to daily decision-making alongside fellow site leaders
• Act as the primary point of contact for families through phone, email, and in-person interactions, building trust and familiarity throughout the week
• Communicate clearly, calmly, and professionally with parents, responding to questions and requests in a timely, supportive manner
• Capture photos and short videos of daily camp activities (following safety and privacy guidelines) to help families feel connected to camp life
• Manage family accounts and accurately document conversations and inquiries using HubSpot and LeagueApps
• Collaborate closely with the Headquarters team and site leadership to see issues through and deliver consistent, high-quality service
• Anticipate small details that may impact a camper or family’s experience and proactively problem-solve
• Share relevant updates with fellow site leaders to support smooth daily operations
• Represent the Chicago Cubs and Headfirst with warmth, clarity, and professionalism when interacting with families, campers, and partners
• Communicate safety or behavior concerns to parents in a timely, calm, and solution-oriented manner
• Take on additional responsibilities as needed to support a positive, high-quality camp experience

Benefits

• Work in baseball, being active and outdoors all summer in the Chicagoland area.
• Exclusive access to Wrigley Field and a Meet & Greet with Cubs players while leading campers through stadium visits as part of the camp experience.
• Ability to earn middle and end of season awards.
• Build valuable experience representing a global brand.
• Join an incredible team of like-minded, passionate people.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed