Customer Experience Champion
About The Position
We’re small-town techies and Kansans at heart, committed to helping our communities thrive through fast, reliable internet. We didn’t start broadband to build a business—we built a business to bring broadband to Kansans. When you call us, you’ll reach a real, local person who cares. We offer an inspiring environment with meaningful work, where employees are encouraged to think creatively and deliver exceptional service. A Day in the Life as a Customer Experience Champion A Customer Experience Champion spends the day as the first voice and face of IdeaTek for many of our customers. They serve as a vital information resource, helping current and future customers get the best possible experience and enjoyment out of our services. Throughout the day, they act as "listening ears," handling inbound phone calls, emails, and live chats related to billing and general support. By collaborating with internal teams, they resolve concerns and monitor trends to recommend process improvements that enhance the overall customer journey. Location: This role is hybrid/remote. Some travel is required to our offices in Buhler, Kansas.
Requirements
- 1+ year of experience in customer service, call center or related high volume environment.
- Adept problem-solving skills used to identify and resolve customer issues with insightful solutions.
- A passion for engaging with others and a joy for developing meaningful relationships.
- Strong communication skills, with the ability to speak and write clearly and effectively.
Nice To Haves
- Previous experience working in a high call volume customer service setting.
- Bi-lingual proficiency in both English and Spanish.
Responsibilities
- Serve as the primary point of contact for existing customers via phone, email, and live chat.
- Provide prompt, friendly, and effective assistance to ensure a consistently positive customer experience.
- Manage customer correspondence and follow-up to ensure timely resolution and clear communication.
- Collaborate with internal teams to resolve customer concerns and deliver solutions that exceed expectations.
- Build lasting relationships by monitoring inquiry trends and offering recommendations for process improvements.
- Exhibit strong interpersonal skills, including empathy, patience, and professionalism in every interaction.
Benefits
- Competitive pay + bonus potential
- Medical, dental, vision, life, and 401k with match
- Free coaching/counseling for employees & families
- Free internet service (if available in your area) or internet reimbursement
- Tuition reimbursement for personal and professional growth
- Community engagement opportunities
- Culture that values results, effort, and integrity
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
