Customer Experience Center Manager
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About The Position
As a Customer Experience Center Manager, you will be responsible for overseeing the daily operations and enhancing the client experience at Kyndryl's new customer experience center located at the beautiful One Vanderbilt, a 73-story skyscraper at the corner of 42nd Street and Vanderbilt Avenue in the Midtown Manhattan neighborhood of New York City. In this role, you will ensure that all customer interactions are handled efficiently and effectively. This role involves coordinating with C-Suite offices for managing executive visits (including pre- and post-event management) with both clients and vendors, fostering a positive environment, and creating an engaging environment for customers. Events will be both day and evening and of sizes ranging from small Board to specific client dinners to large cocktail receptions.
