Customer Experience Banker Resource (Float) Oregon, OH & surrounding areas
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About The Position
Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. As a full-time Branch Resource Team member, you will engage in proactive sales and customer service activities, including teller transactions. You will be part of the Branch Resource Team and will support a defined group of branches in Huntington's Branch Network. Colleagues in the Branch Resource Team will travel between their assigned branches, and the work location may change daily. Therefore, access to reliable transportation is essential to facilitate working in multiple branches. In this role, you will be responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit and other banking products and services. You will serve in a concierge role by servicing walk-in customers, processing customer transactions accurately and efficiently, and balancing daily while providing exemplary customer service. You will effectively resolve customer issues and demonstrate a strong comfort level with technology, educating customers on how to optimize their use of bank technology (online, mobile, and ATM banking) to bank more conveniently and better manage their money. You will also be proficient in consumer deposit products and proactively identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners. Additionally, you will educate and refer customers to other areas of the bank to deepen relationships and build strong internal partnerships pursuant to OCR guidelines. Adherence to all operational, security, risk, and regulatory related policies and procedures is crucial. This position requires demonstrating acumen in sales, customer service, relationship management, banking, communication, and presentation.
