Customer Experience Banker (Downtown - Flint, MI)

Huntington Bancshares • Flint, MI

408d

About The Position

The Customer Experience Banker role at Huntington Bank is designed to provide a welcoming and inclusive environment for customers, empowering employees to assist customers in achieving their financial goals. This position acts as a Financial Concierge, focusing on building and maintaining strong relationships with both consumer and business customers through proactive engagement and exemplary service.

Requirements

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.

Nice To Haves

• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Industry: Management of Companies and Enterprises
• Education Level: High school or GED