Customer Experience Banker - Cleveland, OH. Mentor 306 Branch

0101 The Huntington National Bank • Mentor, OH

407d

About The Position

As a Customer Experience Banker Non NMLS at Huntington, you will serve as a Financial Concierge for walk-in customers, focusing on retaining and growing consumer and business customer relationships. This role emphasizes exemplary customer service, proactive identification of financial goals, and recommending appropriate banking products and services. You will also be responsible for processing transactions accurately and efficiently while adhering to operational and regulatory policies.

Requirements

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.

Nice To Haves

• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED