Customer Experience Attendant

Weis Markets•Berwick, PA

1d•Onsite

About The Position

The Customer Experience Attendant at Weis Markets is responsible for ensuring a positive customer experience by greeting customers, answering questions, and providing assistance. Key duties include managing shopping carts, maintaining cleanliness and safety in the parking lot, store vestibule, front-end, restrooms, and break rooms. The attendant will also assist cashiers with bagging groceries, respond to intercom pages, and perform general cleaning tasks such as sweeping, washing, and mopping. The role may involve operating motor-driven cleaning equipment (with provided training for those over 18) and clearing snow and ice. The attendant is expected to cooperate with co-workers and supervisors, continuously improve job performance, and notify management of maintenance needs or unsafe conditions.

Requirements

Ability to perform each essential duty satisfactorily.
Completed or working towards a high school diploma or general education degree (GED).
No prior experience required.
If operating motor driven equipment, must be over 18 years of age and properly trained (training provided).

Responsibilities

Greets customers in a cheerful manner as they enter the store and thanks them as they leave.
Answers customer questions and provides other assistance as required to ensure quality customer service.
Retrieves all shopping carts on the premises safely and efficiently.
Ensures that carts are not left in parking areas and taken from cart corral to front porch of store for customer use.
Empties carts of debris.
Takes defective carts out of service.
Helps customers by loading their groceries into vehicles.
Keeps parking lot, store vestibule and front-end clean and free of debris.
Maintains trash and recycling receptacles on porch, empties and replaces bags as necessary.
Remains alert to safety issues.
Pays particular attention to the entrance and exit areas to ensure they are not blocked and are free from slip and fall hazards.
Assists cashiers by bagging groceries as required.
Promptly responds to intercom pages.
Sweeps, washes, mops and does general clean-up work.
Cleans restrooms and break rooms, replenishes supplies, disposes of waste and keeps building and surrounding grounds in orderly condition.
May operate (if over 18 years of age and properly trained – training provided) various motor driven equipment used for cleaning.
Maintains cleaning equipment in good repair.
Helps keep the sales floor free of slip and trip hazards.
May also clear sidewalks and porch of snow and ice.
Disposes of trash and other debris in back room, break room, front-end and parking lot.
Notifies store management when repairs or maintenance is needed or when he/she observes unsafe conditions which require more than his/her attention.
Informs store management when there is need for more supplies.
Ensures smooth function of department and store by cooperating with co-workers and supervisors.
Responsible to continuously improve job performance.
May complete other duties of staff as required by management.