About the position
The Customer Experience Attendant is responsible for the functions below, in addition to other duties as assigned. This position involves greeting customers in a cheerful manner as they enter the store and thanking them as they leave. The attendant answers customer questions and provides assistance to ensure quality customer service. Responsibilities include retrieving shopping carts, helping customers load groceries, maintaining cleanliness in the parking lot and store vestibule, and assisting cashiers by bagging groceries. The attendant must remain alert to safety issues and assist in keeping the sales floor free of hazards. This role may also involve operating motor-driven equipment for cleaning, notifying management of repairs needed, and ensuring smooth department function by cooperating with co-workers and supervisors. The position currently has no supervisory responsibilities.
Responsibilities
- Greets customers in a cheerful manner as they enter the store and thanks them as they leave.
- Answers customer questions and provides assistance to ensure quality customer service.
- Retrieves all shopping carts on the premises safely and efficiently.
- Ensures that carts are not left in parking areas and taken from cart corral to front porch of store for customer use.
- Empties carts of debris and takes defective carts out of service.
- Helps customers by loading their groceries into vehicles.
- Keeps parking lot, store vestibule and front-end clean and free of debris.
- Maintains trash and recycling receptacles on porch, empties and replaces bags as necessary.
- Remains alert to safety issues, particularly at entrance and exit areas.
- Assists cashiers by bagging groceries as required.
- Responds promptly to intercom pages.
- Sweeps, washes, mops and does general clean-up work.
- Cleans restrooms and break rooms, replenishes supplies, disposes of waste.
- Keeps building and surrounding grounds in orderly condition.
- May operate various motor driven equipment used for cleaning.
- Maintains cleaning equipment in good repair.
- Helps keep the sales floor free of slip and trip hazards.
- Clears sidewalks and porch of snow and ice.
- Disposes of trash and other debris in back room, break room, front-end and parking lot.
- Notifies store management when repairs or maintenance is needed.
- Informs store management when there is need for more supplies.
- Ensures smooth function of department and store by cooperating with co-workers and supervisors.
- Responsible to continuously improve job performance.
- May complete other duties of staff as required by management.
Requirements
- Completed or working towards a high school diploma or general education degree (GED).
- No prior experience required.
Benefits
- Hourly pay starts at $15.00 and is up to $22.00.
- Access to a variety of benefits including minimum essential coverage (MEC) Plan with 100% in-network coverage for all preventative care services required by the Affordable Care Act (ACA).
- Two supplemental medical plan options: Advantage and Elite plans.
- Dental and vision insurance.
- Short term disability and term life insurance.
- Voluntary insurance such as hospital indemnity and critical illness.
- 401(k) retirement savings plans.
- Scholarship program and associate discount programs.
- Auto and home insurance.
- Employee assistance program.
- Pet insurance.
- Purchasing power.
- Paid time off and sick pay provided eligibility and criteria specific to the position is met.
