Customer Experience Associate

About the position

The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned. This position involves greeting customers, answering questions, and resolving concerns in a polite and professional manner. The associate will operate front end scanning equipment and cash register, ensuring accuracy during transactions and maintaining proper security measures. The role also includes maintaining knowledge of weekly ads and store layout, ensuring cleanliness in the department, and utilizing Personal Protective Equipment (PPE). The associate may assist in other departments as needed.

Responsibilities

• Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly, in a polite and professional manner.
• Operates front end scanning equipment and cash register, performing all related check out procedures including properly and efficiently bagging merchandise.
• Maintains accuracy during the transaction, ensuring the customer is charged for all items and appropriate funds are collected.
• Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions.
• Responsible for general sanitation in the department, following cleaning schedules and department guidelines.
• Ensures smooth function of department and store by cooperating with co-workers and supervisors.
• Responsible for utilization of all company provided Personal Protected Equipment (PPE).
• May also be called upon to assist in other departments.

Requirements

• Education and/or experience completed or working towards a High School Diploma or General Education Degree (GED).
• No prior experience required.

Benefits

• Health plan
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Short term disability
• Basic life and AD&D insurance
• Group whole life with long term care rider
• Voluntary insurance such as hospital indemnity, accident and critical illness
• 401(k) retirement savings plans
• Scholarship program
• Associate discount programs
• Auto and home insurance
• Employee assistance program
• Pet insurance
• Purchasing power
• ID theft protection
• Legal services
• Paid time off
• Sick pay