Customer Experience Associate

Computer Services • Paducah, KY

283d

About The Position

Do you have strong customer service skills with the confidence to be the first point of contact for customers, employees and visitors to the corporate headquarters? Join our growing organization with a strong reputation in Paducah, KY where you will use your skills to help resolve customer issues while growing your career. Join an 8-person team where, you will rotate to support the team and reception area. In this role you will operate a telephone switchboard to answer, screen, route calls and relays messages. Perform administrative support tasks such as data entry and keying support cases. Greet and answer inquiries for public, customers, and visitors; announce and log visitors. Process outgoing mail and receive deliveries.

Requirements

• High School Diploma or equivalent.
• Customer service experience.
• Ability to manage multiple tasks (phone, CRM, Database, Email, etc.).
• Willingness to learn.
• MS Office suites, very comfortable using Excel.
• Analytical mindset.
• At least one (1) year of relevant work experience.
• Reasoning skills.
• Computer skills-MS Office (Word & Excel).
• Administrative skills.
• Strong communication skills, verbal and listening including Telephone and in person.
• Professionalism.
• Customer focus skills.
• Organizational skills.
• Attention to detail.

Nice To Haves

• Experience with CRM Ticketing systems, MS Dynamics or similar systems.
• Quick learning, like to learn new things.
• Quick computer skills-ability to take notes and enter data via computer.
• Ability to multitask.
• Banking experience.

Responsibilities

• Provides excellent customer service in person, on the phone and via email.
• Routes calls and enters detailed support requests to the proper department.
• Greets and directs visitors.
• Supports continuity among work teams by documenting and communicating actions and continuing needs.

What This Job Offers

• Job Type: Full-time
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Education Level: High school or GED