Customer Experience Associate

Shamrock Foods • Phoenix, AZ

61d

About The Position

We are seeking a highly attentive, detail-oriented Customer Experience Associate to join our fast-paced team at a leading meat manufacturer. This role is vital in ensuring exceptional service across our sales, production, and operations teams. The ideal candidate will be passionate about accuracy, cross-functional communication, and providing white-glove service to both internal stakeholders and external customers.

Requirements

• 2+ years' experience in customer service, sales operations, or order management role (manufacturing or foodservice industry preferred).
• Strong organizational skills and meticulous attention to detail.
• Comfortable navigating ERP and order management systems (Microsoft D365 is a plus).
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and pivot in a dynamic environment.
• Proficient in Microsoft Excel and reporting tools.
• Positive, team-oriented mindset with a solution-driven approach.
• Experience working with production or fulfillment teams.
• Knowledge of protein or perishable product handling.
• Ability to think critically and act with urgency in high-pressure situations.
• Flexibility in a dynamic work environment, including working on weekends and holidays.

Responsibilities

• Accurately enter and manage sales orders for our stock-at-foods program in alignment with production schedules.
• Process order modifications and substitutions in collaboration with Sales Representatives.
• Proactively communicate product outages and alternative solutions.
• Partner daily with Production and Scheduling to ensure order feasibility and timely fulfillment.
• Work closely with the Center of the Plate Specialist Team to ensure key customer program needs are met.
• Liaise with QA and Sales on high visibility "Orange Dot" customer accounts to ensure service issues are prioritized and tracked to resolution.
• Run and distribute key sales and inventory reports as assigned.
• Research and verify inventory availability and communicate actionable insights to internal teams.
• Serve as a liaison between the customer-facing teams and operational teams, ensuring communication is clear, timely, and solutions-oriented.
• Maintain a customer-first mindset, anticipating needs and resolving issues with urgency and professionalism.
• Other duties assigned

Benefits

• Benefits are a major part of your overall compensation, and we believe offering them at an affordable cost is not only the right thing to do, but it helps keep you and your family healthy.
• That's why Shamrock Foods pays for the majority of your health insurance, allowing you to take home more of your paycheck.
• And it doesn't stop there - our associates also enjoy additional benefits such as 401(k) Savings Plan, Profit Sharing, Paid Time Off, as well as our incredible growth opportunities, continued education and wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food and Beverage Retailers
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees